HomeMy WebLinkAboutPR 20488: DIGITAL BUS VIDEO/GPS SURVEILLANCE RECORDING SYSTEM HARDWARE AND SOFTWRE City of Port Arthur
Transit Department
Memorandum
To: Harvey Robinson,Interim City Manager
Cc: Ron Burton,Assistant City Manager
From: Ivan Mitchell,Transit Manager
Date: September 25,2018
Re: P.R 20488—Digital Bus Video/GPS Surveillance Recording System Hardware and
Software
Nature of Request: Execute a new contract with AngelTrax of Dothan,AL which authorizes Port
Arthur Transit(PAT)to enter into a contract for the purchase of Digital Bus Video/GPS Surveillance
Recording System hardware and software in the amount of$93,000.00.
Background: In July 2018,Port Arthur Transit(PAT)issued a request for proposals from qualified
firms to provide new Digital Bus Video/GPS Surveillance Recording System hardware and software.
PAT's current bus video camera system is a mix of technologies from REI and Seon.
Accurate monitoring of vehicle usage via a Digital Bus Video/GPS Surveillance Recording System
allows PAT to reinforce driver accountability and track vehicles in real-time. Over the next twenty-
four(24)months,PAT will receive ten(10)electric fixed route vehicles,two(2)fixed route diesel
vehicles and ten(10)paratransit vehicles as early as October 2018 until December 2019. The chart
below depicts PAT's vehicle fleet after the procurements and retirements are complete. These new
vehicles will need to be equipped with Digital Bus Video/GPS Surveillance Recording Systems.
Number of Buses Length Description Cameras
10 Fixed-Route 35 Feet Electric Vehicles 12
2 Paratransit 12 Feet TransitWorks 4
8 Paratransit 25 Feet Champion 8
2 Fixed-Route 25 Feet F550 8
Recommendation:It is recommended City Council approve proposed P.R.20488. This resolution
would authorize the City Manager to execute a contract with AngelTrax.The total cost would not
exceed$93,000.00.
Budgetary/Fiscal Effect: Funding to pay for the Digital Bus Video/GPS Surveillance Recording
System hardware and software is funded by the Federal Transit Administration(FTA)and TxDOT
grants at 100%.
Ivan Mitchell, Transit Manager
P.R. 20488
09/25/2018 CB
RESOLUTION NO.
A RESOLUTION AUTHORIZING THE CITY MANAGER TO PURCHASE MOBILE
VIDEO SURVEILLANCE CAMERA SYSTEMS AND A REPORTING MODULE WITH
A FIVE (5) YEAR WARRANTY, AND A SERVICE CONTRACT FROM ANGELTRAX
OF DOTHAN, ALABAMA, FOR THE PORT ARTHUR TRANSIT'S NEW FIXED
ROUTE AND PARATRANSIT VEHICLES IN THE AMOUNT OF $93,000.00.
FUNDING IS AVAILABLE IN ACCOUNT 401-1509-561.92-00.
WHEREAS, Port Arthur Transit (PAT) has allotted federal and TxDOT funding to
purchase mobile video surveillance cameras and a reporting module for its fleet of fixed route
and paratransit buses; and
WHEREAS, Port Arthur Transit issued a Request for Proposal (RFP) for qualified
vendors to submit proposals, wherein three (3) proposals were received, and have been evaluated
by Purchasing and PAT, a copy of the qualifications tabulation is attached hereto as Exhibit"A";
and
WHEREAS, AngelTrax of Dothan, Alabama was selected based on the evaluation of
their proposal, with a price comparison of previous quotes received from comparable
competitors.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF PORT ARTHUR:
THAT,the facts and opinions in the preamble are true and correct.
THAT, the City Manager is hereby authorized to purchase mobile video surveillance
camera systems and a reporting module with a five (5) year warranty, and a service contract from
AngelTrax of Dothan, Alabama, in the amount of$93,000.00, attached hereto as Exhibit"B".
THAT, a copy of the caption of this Resolution be spread upon the minutes of the City
Council.
READ,ADOPTED AND APPROVED this day of October, 2018 at a Regular
Meeting of the City of Port Arthur, Texas by the following vote: AYES:
AYES: Mayor:
Councilmembers:
P.R. 20488
09/25/2018 CB
NOES:
Mayor
ATTEST:
City Secretary
APPROVED AS TO FORM:
Vl,&t-1 hi- ibi42-pg
City Atto ey
APPROVED FOR ADMINISTRATION:
City Manager
Transit Manager
APPROVE AS TO AVAILABILLTTY OF FUNDS:
1J- t4 r..--.
Director o Finance
(Account No.401-1509-561.92-00)
. Li'APA/.......
Purch sing Manager
P.R. 20488
09/25/2018 CB
Exhibit "A"
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P.R. 20488
09/25/2018 CB
Exhibit "B"
QUOTE#: ATXQ29049-01
ISSUE DATE.: 09/28/2018
A _. -
EXPIRY DATE.: 11/08/2018
AngelTrax'
PREPARED FOR: PREPARED BY.
AngelTrax Mobile Video Surveillance
BILLING DETAILS SHIPPING DETAILS AngelTrax'
City of Port Arthur City of Port Arthur 119 South Woodburn Drive
Clifton Williams Clifton Williams Dothan,AL 36305
City of Port Arthur City of Port Arthur Cell: 334.692.4600
444 4th Street,4th floor 444 4th Street,4th floor Corporate Office: 1.800.673.1788
Port Arthur,TX 77640 Port Arthur,TX 77640 tina.rouse@angeltrax.com
United States of America United States of America
Have you heard about our gl° ; ": True.1080P High-Definition
STOP Extreme Reliability
NEW Vulcan SeriesM
/in-vehicle surveillance systems •� _ AngelTr
Contact your AngelTrax sales executive or our sales department for more details.'. v G A.
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
10 $3,039.47 $30,394.70
AngelTrax VULCANV12 12 Camera Mobile Digital Video Recording System(System
Contents and Product Descriptions Listed Below)
V12-1225 1
N Vulcan Series 12 Channel HD/IP Mobile Digital Video Recorder
•2TB Platter Hard Drive with SD Card Slot for Redundant Recording
• 12 Channels with 8 Channels D1,WD1,720P,or up to 1080P+4 Channels IP
up to 1080P
•Built-in Wi-Fi Module
•Built-in G-Force Sensor
•Vandal-Resistant Locking Front Cover
• Panic Button
• H.264 Compression
•Includes HDD2TB 2TB Platter Hard Drive
• Includes configuration of built-in Wi-Fi module per user specifications
• Includes one(1)SI4GM Sierra 4G Wireless Cellular Modem with AT&T SIM Card
VULPBH 1
Vulcan HD Panic Button Housing
111111) PC color
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2 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
VULBR100 1
Windshield Mounting Bracket'or Vulcan Series
• q .'
HD3600V 4
(4)Vulcan Series Anvil 3600 HD Low Profile Camera
•3.6mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
. •IP68 Rated Waterproof Interior/Exterior Camera
• 1080P HD
•3 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
HD2500V 3
(3)Vulcan Series Anvil 2500 HD Low Profile Camera
•2.5mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
,• •IP68 Rated Waterproof Interior/Exterior Camera
• 1080P HD
•3 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
H D 1700V 1
Vulcan Series Anvil 170-Degree HD 1080P Low Profile Camera
• 1.7mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
0` •IP68 Rated Waterproof Interior/Exterior Camera
• 1080P HD
•2.12 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
IP4000V 2
(2)Vulcan Series Anvil 4000 IP Camera
•4mm Lens with Fully Articulating Lens Casing
: •IP66 Rated Waterproof Interior Camera
• • 1920 x 1080 Resolution
•2 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
I P2600V 2
. (2)Vulcan Series Anvil 2600 IP Camera
•2.6mm Lens with Fully Articulating Lens Casing
•IP66 Rated Waterproof Interior Camera
• i • 1920 x 1080 Resolution
•2 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
HD4CBL
13.12 ft.HD Camera Cable
3 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
HD9CBL 3
(3)29.53 ft.HD Camera Cable
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HD12CBL 1
39.37 ft.HD Camera Cable
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HD18CBL 3
(3)59.06 ft.HD Camera Cable
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IPC9CBL 1
29.53 ft.IP Camera Cable
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IPC12CBL 2
(2)39.37 ft.IP Camera Cable
IPC18CBL 1
59.06 ft.IP Camera Cable
_
4IPBOX 1
IP 4 Camera Hub for Vulcan Series
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f e47�V To include CAT5 cable
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MISC1 1
CAT 5 Cable
4 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
TRI MDANT 1
Tri-Mode Roof-Mounted Antenna
•Wi-Fi,Cellular and Passive GPS Antenna
• Roof-Mounted
ammiumminmiA
10 $2,253.22 $22,532.20
AngelTrax VULCANV12 10 Camera Mobile Digital Video Recording System(System
Contents and Product Descriptions Listed Below)
V12-1225 1
Vulcan Series 12 Channel HD/IP Mobile Digital Video Recorder
•2TB Platter Hard Drive with SD Card Slot for Redundant Recording
_ • 12 Channels with 8 Channels Dl,WD1,720P,or up to 1080P+4 Channels IP
up to 1080P
•Built-in Wi-Fi Module
•Built-in G-Force Sensor
•Vandal-Resistant Locking Front Cover
•Panic Button
•H.264 Compression
•Includes HDD2TB 2TB Platter.Hard Drive
•Includes configuration of built-in Wi-Fi module per user specifications
•Includes one(1)SI4GM Sierra 4G Wireless Cellular Modem with AT&T SIM Card
VULPBH 1
Vulcan HD Panic Button Housing
411110 PC color
V 1
VULBR100
WWindshield Mounting Bracket for Vulcan Series
HD3600V 3
(3)Vulcan Series Anvil 3600 HD Low Profile Camera
•3.6mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
•IP68 Rated Waterproof Interior/Exterior Camera
• 1080P HD
• •3 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
HD2500V 4
(4)Vulcan Series Anvil 2500 HD Low Profile Camera
•2.5mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
- `- •IP68 Rated Waterproof Interior/Exterior Camera
• 1080P HD
•3 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
5 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
HD2100V
Vulcan Series Anvil 2100 HD Low Profile Camera
•2.1mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
• •IP68 Rated Waterproof Interior/Exterior Camera
•1080P HD
•3 Megapixels
• Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
• Infrared
HD9CBL 3
(3)29.53 ft.HD Camera Cable
0...-
H4
(4)39.37 ft.HD Camera Cable
HD18CBL
59.06 ft.HD Camera Cable
TRIMDANT 1
Tri-Mode Roof-Mounted Antenna
•Wi-Fi,Cellular and Passive GPS Antenna
•Roof-Mounted
2 $1,344.97 $2,689.94
AngelTrax VULCANV5X3 4 Camera Mobile Digital Video Recording System(System
Contents and Product Descriptions Listed Below)
V5X3-337
Vulcan Series 5 Channel HD/IP Mobile Digital Video Recorder
•5 Channels with 4 Channels D1,WD1,720P,or up to 1080P+ 1 Channel IP up
eaVi to 1O80P
• 1TB Solid-State Hard Drive with SD Card Slot for Redundant Recording
•' •Built-in Wi-Fi Module
•Built-in G-Force Sensor
•Vandal-resistant
•Panic Button
• H.264 Compression
• Includes SSD1TB Solid-State Hard Drive
• Includes configuration of built-in Wi-F module per user specifications
• Includes one(1)SI4GM Sierra 4G Wireless Cellular Modem with AT&T SIM Card
6 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
VULPBH 1
Vulcan HD Panic Button Housing
' PC color
HDCOPILOTCAM
High-Definition 2.1mm 1080P Dual Windshield Camera
•2.1mm Lens(Each Camera)
•Windshield Mounted
• 125-Degree Wide-Angle View of Vehicle Interior and Through Windshield
• 1080P HD
•Recorded in 2.12MP Resolution
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
• Infrared(Interior Camera Only)
HD2500V 2
(2)Vulcan Series Anvil 2500 HD Low Profile Camera
•2.5mm Lens with 360-Degree Articulating Lens Casing for Image Orientation
• •IP68 Rated Waterproof Interior/Exterior Camera
rte. • 1080P HD
•3 Megapixels
•Noise-Gated Microphone
•Vandal-Resistant Casing
•Scratch-Resistant,Anti-Glare Glass Lens Cover
•Infrared
HD9CBL 2
(2)29.53 ft.HD Camera Cable
tr
TRIMDANT 1
Tri-Mode Roof-Mounted Antenna
•Wi-Fi,Cellular and Passive GPS Antenna
•Roof-Mounted
MISC1 1 $0.00 $0.00
V12 Security Key-Blue
_ VULSECKEY 1 $0.00 $0.00
PC Color Security Key USB 3.0 for VULCANV5,V5X3,&V6X3
CP4 1 $175.44 $175.44
Vulcan Series Touchscreen Backing&Firmware Control Monitor with Bracket
*Required for programming Vulcan DVR systems
7 of 10
il QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
PRO8CMSLCFEE-1 1 $1,000.00 $1,000.00
Pro 8 Central Management System Annual Licensing Fee
•Annual license fee per year(1-25 vehicles)
MotoTrax-SETUP 22 $25.00 $550.00
*a� MotoTrax Online Surveillance Management Software
•Track Your Entire Fleet
wmwommi ini
• Instant Event Notifications
•View Live Camera Feeds
•Simple,Logical User Interface
�' •Create Custom Reports
•Import/Export Data
•($25.00 Initial Setup Fee per Vehicle)
MotoTrax-CD 22 $108.00 $2.376.00
MotoTrax Online Surveillance Management Software
•Data Plan Provided by Customer
•$108.00 Annually per Vehicle
CONTLABOR-Wireless 22 $75.00 $1,650.00
Configuration of AngelTrax Wireless Components with the MDVR,per system.This
quote does not include charges for the removal of any existing camera systems or
equipment.*If quote is for multiple systems,pricing is based upon the configuration of
(#of systems)AngelTrax Wireless Components at the same time and location.
Wireless components must be configured by a Certified AngelTrax IT Professional.
PMCONTRACT 22 $115.00 $2,530.00
Preventative maintenance of AngelTrax systems and components.Includes parts and
labor for a one-time Fleet Assessment by one or more engineers to update units and
repair/replace worn warrantied parts at the same time and location.This quote does
not include the cost of non-warranty parts or un-installing/re-installing complete
systems.
NOTICE:THIS PM CONTRACT WILL AUTOMATICALLY RENEW ANNUALLY UNLESS
ANGELTRAX RECEIVES NOTICE IN WRITING AT LEAST 30 DAYS PRIOR TO THE PM
CONTRACT RENEWAL DATE,WHICH IS THE DATE OF THE INVOICE FOR THE PM
CONTRACT.
EXTWARRANTY 22 $0.00 $0.00
5 Year System Warranty on Complete System
CONTLABOR 10 $850.00 $8,500.00
Installation of AngelTrax 12 Camera System,per system.This quote does not include
the upcharge for removal of any existing Camera Systems or equipment.*If quote is for
multiple cameras/systems,installation price is based upon the installation of the total
quantity quoted at the same time and location located in Port Arthur,TX.This pricing
is based on PAT request for additional trip to install at later date.
CONTLABOR 10 $510.00 $5,100.00
Installation of AngelTrax 8 Camera System,per system.This quote does not include
the upcharge for removal of any existing Camera Systems or equipment.*If quote is for
multiple cameras/systems,installation price is based upon the installation of the total
quantity quoted at the same time and location located in Port Arthur,TX.
8 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
CONTLABOR 2 $390.00 $780.00
Installation of AngelTrax 4 Camera System,per system.This quote does not include
the upcharge for removal of any existing Camera Systems or equipment.*If quote is for
multiple cameras/systems,installation price is based upon the installation of the total
quantity quoted at the same time and location located in Port Arthur,TX.
BIDPRICING 1 $0.00 $0.00
SHIPPING/HANDLING 1 $0.00 $0.00
Shipping and Handling Charges
*Optional items are not included in the calculation.*
TOTAL $78,278.28
QUOTED PRODUCTS - OPTIONAL ITEMS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
CP4 20 5175.44 53,508.80
Vulcan Series Touchscreen Backing&Firmware Control Monitor with Bracket
*Required for programming Vulcan DVR systems(Optional)
11111 RAMSHSD 20 $8.99 $179.80
RAM Short Stud 1/4-20(Optional)
RAMLGARM 20 $20.49 $409.80
RAM Long Arm(Optional)
RAMBAPLT 20 $7.49 $149.80
RANI Base Plate(Optional)
9 of 10
QUOTED PRODUCTS
MODEL&DESCRIPTION QTY UNIT PRICE TOTAL PRICE
CONTLABOR 20 $50.00 $1,000.00
Installation of AngelTrax Camera CP4 Backing Monitor System,per system.This quote
does not include the upcharge for removal of any existing Camera Systems or
equipment.*If quote is for multiple cameras/systems,installation price is based upon
the installation of the total quantity quoted at the same time and location.(Optional)
PRO8CMSLCFEE-2 1 $1,500.00 $1,500.00
Pro 8 Central Management System Annual Licensing Fee
•Annual License Fee Per Year(26-50 Vehicles)(Optional)
DELL 1 $4,500.00 $4,500.00
Rack Server
*Server to be installed and setup to network by City of Port Arthur personnel.
*City of Port Arthur IT Department will need to provide communications between
server,all computers and vehicle DVRs.
(Optional)
MR74 2 $2,300.00 $4,600.00
Meraki MR74 WAP(Optional)
SERVICECONTRACT 1 $2,300.00 $2,300.00
Service Contract for 24 hour response with on-site technician per visit(Optional)
Signed and endorsed by:
Printed Name
CORPORATE&FREIGHT POLICIES
The information in this document is to be held confidential by the receiving party.Disclosure of this information is permitted only to persons with the need to know the information
for the intended purpose of this document,for the sole and exclusive benefit of the disclosing party.Specifications and prices are subject to change without notice.Please allow
three to four weeks for delivery on special order items.Net 30 days from date of invoice to approved accounts.A handling fee is charged for customers who request third party billing
freight.Items will be shipped UPS or FedEx,ground delivery,unless otherwise requested.No returns will be accepted after 30 days from invoice date.A 15%restocking fee will be
added to all returned items.All items returned will be subject to inspection by IVS,Inc.Items deemed used or"B"goods will be returned to customer freight collect.
This price quote is good for 90 days or for the agreed upon contract date;after which,products and pricing are subject to change.
The customer will be responsible for all applicable taxes.
Warranty Notice:Technical support,warranty parts and services are contingent on your account being current and up to date.
License Notice:All AngelTrax and VizuCop software is used by license agreement only and is not for sale.
TITLE&OWNERSHIP POLICY
"Title/Ownership"of any item described in the quote or invoice does not pass to purchaser until such time as the invoice is paid in full.Seller has no duty to provide back office
software support,warranty support or any monitoring for any item described in the unpaid invoice.Seller has the right to immediate possession of all items not paid for.Purchaser
agrees to deliver to seller each item described in the invoice upon demand of seller at purchaser's expense.Delivery of the product described in the invoice shall not in any way
terminate purchaser's obligation to pay for products ordered by purchaser and delivered to purchaser by seller.By accepting the product described on the invoice,buyer agrees that,
should civil litigation arise due to non-payment,buyer expressly consents to jurisdiction in the State of Alabama and venue in Houston County,Alabama.
10 of 10
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PRODUCT WARS
j � {AngelTrax 2018 Proposal}
Limited Warranty
IVS,Inc.dba AngelTrax,warrants its product to be free from manufacturer's defects in material and workmanship under normal use and service for the designated
warranty period,as listed below,from the date of purchase."Normal use"means the product was used for intended purposes,maintained properly and protected from
deliberate damage.The following products are covered by the limited warranty for the following periods of time:
• Ten(10)years from date of purchase full replacement on all solid-state hard drives
• Five(5)years from date of purchase parts and labor on the Vulcan Series V24T",V12",V6X3,V5X3T",V5T"and V5-SD'"MDVRs
• Five(5)years from date of purchase parts and labor on the Vulcan Series Hybrid Component V8HCNVRT",V12HCNVRT"and V16HCNVR.'"
• Five(5)years from date of purchase parts and labor on the Hybrid Component Series Hybrid Vault.'"MDVR
• Five(5)years from date of purchase parts and labor on the Hybrid Component Series Hybrid Quest Edge Plus"MDVR
• Five(5)years from date of purchase parts and labor on the Hybrid Component Series Hybrid Quest Edger"MDVR
• Five(5)years from date of purchase parts and labor on the Hybrid Component Series Hybrid Quest" MDVR
• Five(5)years from date of purchase parts and labor on the HDX Hybrid.'"MDVR
• Three(3)years from date of purchase parts and labor on the HDX"'MDVR
• Three(3)years from date of purchase parts and labor on the SDXTM MDVR
• Three(3)years from date of purchase parts and labor on the CoPilotr",CoPilot-WA"and CoPilot-RFIDT"MDVRs
• Three(3)years from date of purchase parts and labor on the Vulcan Series IP and HD Cameras
• Three(3)years from date of purchase parts and labor on the HD Quality Lens Cameras
• Three(3)years from date of purchase parts and labor on the WM Series and Student Transit PeriOptic Lens Cameras
• Three(3)years from date of purchase parts and labor on the CoPilotr"Camera
• Three(3)years from date of purchase parts and labor on the Virtual Synchronized Mapping.'"internal and external units
• Three(3)years from date of purchase parts and labor on the GDA-7012 Kit and GDA-7012 Monitor
• Three(3)years from date of purchase parts and labor on the WLAN and AP Router
• Three(3)years from date of purchase parts and labor on all SATA hard drives
• Three(3)years from date of purchase parts and labor on all SD cards
• One(1)year from date of purchase parts and labor on the MON7AT installation monitor
• One(1)year from date of purchase parts and labor on all accessories
This warranty gives the user specific rights,and those rights may vary from state to state.The terms and conditions of said warranty are as follows:
1. When the product is installed by,or purchased from an authorized AngelTrax dealer,IVS,Inc.will either repair,or replace at no charge to the original purchaser,
any product that IVS,Inc.determines to be defective and under the warranty provided.The defect(s)must be reported within five(5)years from the date of
purchase.This warranty is valid only with the original purchaser,and is nontransferable.The warranty does not cover removal or reinstallation of the product(s).
2. The date of purchase and proof of an authorized AngelTrax dealer installation must be established by the original sales receipt,which should accompany the
product(s)that are returned for warranty services.
3. The warranty shall not apply to any product that has been altered in any way,or used for any unintended purpose.
4. IVS,Inc.does not authorize any other person to assume liability in connection with its products.This warranty is the only expressed warranty made by IVS,Inc.to
its products.Any implied warranty of merchantability or fitness for a particular purpose applicable to IVS,Inc.products,is limited to the duration of this limited
warranty.Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages,or limitation on how long an implied warranty
lasts.Therefore,the above limitations may not apply.
5. If in the unlikely event warranty service becomes necessary,contact us directly and request a Return Merchandise Authorization(RMA)from the technical service
department.Please call 1-800-673-1788 and ask for the technical service department to obtain a return merchandise authorization(RMA)number.Be sure to
have the model number,serial number and the nature of the problem available for the technical service representative.Upon verification of a defect,IVS,Inc.will
send a new or refurbished replacement unit via express shipping at no cost to the customer.The customer will receive a copy of the RMA and a Call Tag with their
replacement unit.Once the customer has received the replacement unit,they have 30 days to ship the defective product back to IVS,Inc.or the customer will
be charged for the replacement product.Once the unit is exchanged,the returned product shall become the property of IVS,Inc.The Call Tag included with the
replacement unit allows the customer to ship the defective product back to IVS,Inc.at no cost.
6. Products must be returned to the factory in their original carton,or equivalent,and in original packaging conditions.Items shipped to IVS,Inc.without a clearly
identified RMA number on the exterior of the packaging may be refused-If the product is received with the serial number removed or defaced,the warranty is void.
The product will not be repaired under warranty and returned to the owner freight collect.
Send product to:
IVS,Inc.(AngelTrax)
Warranty Service Department
119 South Woodburn Drive
Dothan,Alabama 36305
t[AngelTrax` 1.800.673 1788 I www.angettrax corn I Page 5
•
>S �� '�� .� �� {AngelTrax 2018 Proposal}
Extended Warranty
IVS,Inc.dba AngelTrax,warrants its product to be free from manufacturer's defects in material and workmanship under normal use and service when installed by
an authorized dealer."Normal use"means the product was used for intended purposes,maintained properly and protected from deliberate damage.The following
products are covered by the limited three(3)year warranty and customers have the option of purchasing an extended five(5)year warranty,covering their products for
an additional two years:
• Optional five(5)years from date of purchase parts and labor on the Vulcan Series IP and HD Cameras
• Optional five(5)years from date of purchase parts and labor on the HD Quality Lens Cameras
• Optional five(5)years from date of purchase parts and labor on the WM Series PeriOptic Lens Cameras
• Optional five(5)years from date of purchase parts and labor on the Student Transit PeriOptic Lens Cameras
• Optional five(5)years from date of purchase parts and labor on the SDX'"MDVR
• Optional five(5)years from date of purchase parts and labor on the HDXT"MDVR
• Optional five(5)years from date of purchase parts and labor on the CoPilot.'MDVR
This warranty gives the user specific rights,and those rights may vary from state to state.The terms and conditions of said warranty are as follows:
1. When the product is installed by,or purchased from an authorized AngelTrax dealer,IVS,Inc.will either repair,or replace at no charge to the original purchaser,
any product that IVS,Inc.determines to be defective and under the warranty provided.The defect(s)must be reported within five(5)years from the date of
purchase.This warranty is valid only with the original purchaser,and is nontransferable.The warranty does not cover removal or reinstallation of the product(s).
2. The date of purchase and proof of an authorized AngelTrax dealer installation must be established by the original sales receipt,which should accompany the
product(s)that are returned for warranty services.
3. The warranty shall not apply to any product that has been altered in any way,or used for any unintended purpose.
4. IVS,Inc.does not authorize any other person to assume liability in connection with its products.This warranty is the only expressed warranty made by IVS,Inc.to
its products.Any implied warranty of merchantability or fitness for a particular purpose applicable to IVS,Inc.products,is limited to the duration of this limited
warranty.Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages,or limitation on how long an implied warranty
lasts.Therefore,the above limitations may not apply.
5. If in the unlikely event warranty service becomes necessary,contact us directly and request a Return Merchandise Authorization(RMA)from the technical service
department.Please call 1.800.673.1788 and ask for the technical service department to obtain a return merchandise authorization(RMA)number.Be sure to
have the model number,serial number and the nature of the problem available for the technical service representative.Upon verification of a defect,IVS,Inc.will
send a new or refurbished replacement unit via express shipping at no cost to the customer.The customer will receive a copy of the RMA and a Call Tag with their
replacement unit.Once the customer has received the replacement unit,they have 30 days to ship the defective product back to IVS,Inc.or the customer will
be charged for the replacement product.Once the unit is exchanged,the returned product shall become the property of IVS,Inc.The Call Tag included with the
replacement unit allows the customer to ship the defective product back to IVS,Inc.at no cost.
6. Products must be returned to the factory in their original carton,or equivalent,and in original packaging conditions.Items shipped to IVS,Inc.without a clearly
identified RMA number on the exterior of the packaging may be refused.If the product is received with the serial number removed or defaced,the warranty is void.
The product will not be repaired under warranty and returned to the owner freight collect.
Send product to:
IVS,Inc.(AngelTrax)
Warranty Service Department
119 South Woodburn Drive
Dothan,Alabama 36305
AngelTrax' 1.800.673.1788 I www.angettrax.com I Page 7
���/ . '� /
J>PRODU ik
Returning AngelTrax Products for Service
How to Return AngelTrax Products for Warranty and Non-Warranty Service
Products Under Warranty:
11 If warranty service becomes necessary, contact AngelTrax's Technical Support Department by phone at
1.800.673.1788 or through the Contact us form on the AngelTrax website (www.angeltrax.com/contact_
us/contact.asp) and request a Return Merchandise Authorization (RMA).
Be sure to have the model number, serial number and the nature of the problem on hand when contacting
AngelTrax's Technical Support Department. If you are using the Contact us form on the AngelTrax website,
you must provide an accurate phone number so that our Technical Support staff can contact you to obtain
this information.
2) If a defect is verified, AngelTrax will send out a new or refurbished replacement unit via express shipping
at no cost. You will receive a copy of the RMA and a Call Tag with the replacement unit. The Call Tag will
allow you to ship the defective product back to AngelTrax at no cost.
The Call Tag*you will use to return the defective product
RMA#:987654321 will be inside a packet attached to the replacement
product's package.It will be prefilled with the correct
SNIP TO:AngelTreu
Warranty Ser1ce Department RMA number and shipping information.Attach the
1195oath Woodburn Drive Call Tag to the defective product's box or carton to be
Dothan,AL 36305
In111111111111111111111111111111111111 returned,then ship.
(*The appearance of the Call Tag will vary depending on
the service used to ship the product)
33 Once you receive the replacement product, you have thirty (30) days to ship the defective product back
to AngelTrax or you will be charged for the replacement product. Once the unit is exchanged, the returned
product is property of AngelTrax.
Ai411-11901T► ' I Page 10
(AngelTrax 2018 Proposal)
44 Products must be returned in their original carton (or equivalent), and in the original packaging conditions.
Items shipped to AngelTrax without a clearly identified RMA number on the exterior of the packaging may
be refused.
5J If the product is received with the serial number removed or defaced, the warranty is void. The product will
not be repaired under warranty and will be returned freight collect.
66 All products being returned should be sent to:
AngelTrax
Warranty Service Department
119 South Woodburn Drive
Dothan, AL 36305
Products No Longer Under Warranty:
3. If your AngelTrax product requires service and is no longer under warranty, contact AngelTrax's Technical
Support Department by phone at 1.800.673.1788 or through the Contact us form on the AngelTrax website
(www.angeltrax.com/contact_us/contact.asp). A Technical Support representative will provide you with an
estimate of the cost to service your product.
Be sure to have the model number, serial number and the nature of the problem on hand when contacting
AngelTrax's Technical Support Department. If you are using the Contact us form on the AngelTrax website,
you must be sure to provide an accurate phone number so that our Technical Support staff can contact you
to obtain this information.
1.800.673.1788 I www.angeltrax.com I Page 11