HomeMy WebLinkAboutPR 20896: ADDENDUM TO AT&T IP FLEXIBLE REACH SERVICE AGREEMENT 0
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www.PortArthurTx.gov
Date: June 17, 2019
To: The Honorable Mayor and City Council
Through: Rebecca Underhill, Interim City Manager
From: Fay Young, Information Technology Director
RE: PR 20896—Addendum to AT&T IP Flexible Reach Service Agreement
Introduction:
The intent of this agenda item is to seek the City Council's approval of PR 20896, to provide
Advanced 911 Features. PR 20896 is an addendum to the current AT&T IP Flexible Reach
Service Agreement. The addendum allows for the Advanced 911 Feature to be added to
telephones connected to the City's VoIP telephone system. The monthly recurrent rate for the
service is $1.00/telephone number.
Background:
On January 16, 2018 City Council adopted Resolution 18-001 to enter into a three-year service
agreement with AT&T. The addition of Advanced 911 Features would allow for the displaying
of the physical building address of the telephone being used to call 911. Without this service the
address displayed would be the location of the phone system hardware that the telephone is
registered on. Buildings that would require one or more telephone numbers with Advanced 911
Services are:
City Hall Fire Station Library Transit
City Hall Annex Fire Station 1 Operations Center Transit Admin
Civic Center Garage Police Water Service Center
Electrical Health Parks & Recreation Water Treatment
Water Warehouse
Budget Impact:
Based on estimated number of 25 telephone numbers, the budgetary impact is $25 per month.
Recommendation:
It is recommended that City Council approves the addendum to the AT&T agreement.
"Remember, we are here to serve the Citizens of Port Arthur"
P.O. Box 1089 * Port Arthur, Texas 77641-1089 * 409.983.8101 * FAX 409.982.6743
P.R. NO. 20896
FY 6/17/2019
RESOLUTION NO.
A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE
AN ADDENDUM TO THE THREE-YEAR CONTRACTS WITH AT&T
THROUGH TEXAS DEPARTMENT OF INFORMATION RESOURCES
(TXDIR) FOR THE PROVISION OF VOICE, DATA AND INTERNET
COMMUNICATIONS. THE ADDENDUM ADDS ADVANCED 911
FEATURES AT A MONTHLY RATE OF $1.00 PER TELEPHONE
NUMBER FUNDS FOR 25 TELEPHONE NUMBERS AT$25 PER MONTH
ARE AVAILABLE IN INFORMATION TECHNOLOGY
COMMUNICATIONS ACCOUNT 001-1034-515.61-03
WHEREAS, on January 16, 2018, City Council adopted Resolution No. 18-001 to enter
into a three-year service agreement with AT&T though Texas Department of Information
Resources; and
WHEREAS,the City desires to add Advance 911 Features; and
WHEREAS,AT&T has presented an Addendum to provide such service at a monthly rate
of$1.00 per telephone number; and
WHEREAS, the City desires to implement Advanced 911 Features on 25 telephone
numbers; and
WHEREAS,the Addendum to the current AT&T Agreement is attached hereto as"Exhibit
A".
NOW THEREFORE,BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF PORT ARTHUR:
Section 1. That the facts and opinions in the preamble are true and correct.
Section 2. That, the City Council hereby authorizes the City Manager to execute an
Addendum to the current AT&T Agreement for the provision of Advanced 911 Features at a
monthly rate of$1.00 per telephone number for 25 telephone numbers, in substantially the same
form as attached hereto as "Exhibit A".
Section 3. That a copy of the caption of this Resolution be spread upon the Minutes
of the City Council.
READ,ADOPTED AND APPROVED this the day of June, A.D. 2019 at a regular
meeting of the City of Port Arthur, Texas by the following vote:
Ayes: Mayor:
Councilmembers:
Noes:
Mayor
ATTEST:
Sherri Bellard, City Secretary
APPROVED AS TO FORM:
Val Tizeno, City Attorney
APPROVED AS TO AVAILABILITY OF FUNDS:
Kandy Danie Interim Director of Finance
APPROVED FOR ADMINISTRATION:
/ , •
(„x
Rebecca Underhill Clifton Williams
Interim City Manager Purchasing Manager
Fay Yo
Informati n echnolog Director
Exhibit "A"
at&t AT&T MA Reference No.
AT&T PS Reference No.
AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
Customer AT&T
City of Port Arthur AT&T Corp.or enter the International Affiliate Name
Street Address: 444 40'Street
City: Port Arthur State/Province: TEXAS
Zip Code: 77640 Country: US
Customer Contact(for Notices) AT&T Contact(for Notices)
Name: Fay Young Name: Natasha Pratt
Title: Information Technology Director Street Address: 6500 West Loop South,Zone 5.5
Street Address: 444 4th Street City: Bellaire State/Province: TEXAS
City: Port Arthur Zip Code: 77401 Country: USA
State/Province: TEXAS Telephone: 713-567-8508 Fax:
Zip Code: 77640 Email: nl5132@att.com
Country: USA Sales/Branch Manager: Tatum Minister
Telephone: 409-983-8164 SCVP Name: George Spencer
Fax: Sales Strata: SLED Sales Region: SW
Email: fay.young@portarthurtx.gov With a copy(for Notices)to:
Customer Account Number or Master Account Number: 8310008069 AT&T Corp.
978 One AT&T Way
Bedminster, NJ 07921-0752
ATTN: Master Agreement Support Team
Email: mast(@.att.com
AT&T Solution Provider or Representative Information (if applicable)❑
Name: Company Name:
Agent Street Address: City: State: Zip Code: Country:
Telephone: Fax: Email: Agent Code
This Pricing Addendum is part of the Agreement between AT&T and Customer referenced above. Unless otherwise specified in this Addendum,
the provisions, rates,and discounts in Customer's current Pricing Schedule and/or Addendum,as applicable, continue in full force and in effect.
Customer AT&T
(by its authorized representative) (by its authorized representative)
By: By:
Name: Name:
Title: Title:
Date: Date:
AT&T and Customer Confidential Information
Page 1 of 6
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AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
1. PURPOSE OF THE ADDENDUM
Addition of Advanced 911 Service
2. EFFECTIVE DATE OF RATES AND DISCOUNTS
Effective Date of Rates and Discounts in this Addendum Effective Date of this Addendum
3. ADDITIONAL TERMS AND CONDITIONS
3.1 Service Description
Advanced 911 service is available as an optional feature for AT&T IP Flexible Reach subscribers, subject to the terms and conditions set forth
herein. The Advanced 911 service routes IP Flexible Reach 911 calls, including precise physical location information for the IP Flexible Reach
Customer or User,to the appropriate Public Safety Answering Points("PSAP")in those areas where the Advanced 911 Service is supported by a
PSAP. The Advanced 911 Service has two 911 routing scenarios. The primary routing scenario uses a managed Emergency Routing Service
(ERS) that enables an IP Flexible Reach Customer to access an Enhanced 911 ("E911")database to load, change, or update physical location
information("Endpoint Data")for AT&T IP Flexible Reach Endpoints. Using the Customer-provided Endpoint Data,the ERS routes 911 calls,with
the physical location information to the appropriate Public Safety Answering Points("PSAP"). The second routing scenario is used if the IP Flexible
Reach Customer or User does not submit Endpoint Data in the E911 database. In such instances,the IP Flexible Reach Customer or User must
provide its physical location to an Emergency Call Response Center at the time of the 911 call, and the center routes the call to the appropriate
PSAP.
3.1.1 Definitions
• Emergency Call Response Center(ECRC)-means the center that handles 911 calls from IP Flexible Reach Customers or Users that have
not provided Endpoint Data in the ERSDB. The ECRC is operated 24/7/365 by Association of Public-Safety Communications Officials(APCO)
trained and certified staff who obtain the caller's location information and route the 911 call and location information to the appropriate PSAP.
• Emergency Routing Service(ERS)- means AT&T provided Emergency Routing Service which enables the routing of IP Flexible Reach
911 calls on supported Endpoints originating in the United States and its territories,to the appropriate PSAP.
• Emergency Routing Service Database—means the database that maintains Emergency Services Number(ESN) polygon boundaries for
VoIP; Geo-codes addresses based on street-level look-up of submitted address; determines the physical PSAP for call routing based on
caller's coordinates; includes street-level GIS data and information provided by the 911 authority; two commercial, industry-recognized
datasets are used to geo-code street-level information.
• Endpoint means a hardware device or software instance that can make and receive voice calls.
• Endpoint Data means information on the specific location of an Endpoint, including GPS coordinates, municipal address, building name,
floor number and/or suite number.
• National ALI Database (nALI) —means the database that contains emergency location information pertaining to an endpoint, and User
records;accepts records from all 50 states;provides Real-time Master Street Address Guide(MSAG)validation;and provides instantaneous
corrections and alternatives.
• Public Safety Answering Point(PSAP) means a public safety answering point that has been designated to receive 911 calls and route
them to emergency service personnel.
3.1.2 Address Validation and Endpoint Data Registered Location updates
3.1.2.1 ERS- Customer subscribers will submit Endpoint Data updates to the ERS data base by using the Interface provided with ERS. With
each address submitted,the ERS will process a master street address guide("MSAG")validation to ensure that an IP Flexible Reach 911 call from
the Customer's location can be delivered to the geographically appropriate PSAP. The ERS will geocode a valid address. If the address does not
pass ERS validation, an address validation error code will be returned to the Subscriber Administrator.
AT&T and Customer Confidential Information
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•
AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
The provisioning of Endpoint Data as described herein does not require the disclosure of personal information to AT&T or its suppliers. However,
if Customer discloses personal information of its Users or any other individuals to AT&T, Customer hereby authorizes AT&T and its suppliers to
have access to and to make use of such information while providing the Advanced 911 Service as is appropriate for the performance by AT&T or
its suppliers of their obligations hereunder. Notwithstanding the foregoing,Customer will at all times be considered the controller of such personal
information for the purposes of all applicable laws relating to data privacy,transborder data flow and data protection("Privacy Laws"),and nothing
in this Agreement will restrict or limit in any way Customer's rights or obligations as controller of personal information for such purposes. Without
limiting the foregoing,Customer represents and warrants to AT&T that it has,or will have prior to any disclosure of personal information to Supplier,
all necessary authorizations and consents required under Privacy Laws to permit Supplier to use personal information disclosed to it by Customer
for the purpose of providing the ERS.
3.1.3 Calling Routing Scenarios
3.1.3.1 Primary
3.1.3.1.1 ERS Only:When an IP Flexible Reach Customer dials 911,the call is automatically routed to the ERS via IP Flexible Reach,which will
retrieve the Customer's pre-provisioned physical location information from the ERS database. Using that Endpoint Data, the ERS will route the
call to the geographically appropriate PSAP.
3.1.3.2 Secondary
3.1.3.2.1 ECRC Call:Where the ERS is not supported or available,AT&T will route emergency calls to the ECRC where APCO-trained employees
are available to answer the call, collect the address information, and warm transfer the call to the geographically appropriate PSAP. The ECRC
will receive calls in the following circumstances:
• Failover calls.
• Call with location, no location, or wrong location at ECRC. ECRC call taker confirms location, makes any necessary corrections, and
routes call to PSAP, based on actual location of the caller.
• Dropped call with location. Call taker informs appropriate PSAP, and PSAP follows internal standard operating procedures to callback
the caller and dispatch emergency responders.
• Dropped call with no location.Call taker attempts to call-back the caller. If the caller does not answer,the call taker will attempt to contact
the AT&T E911 Center. If the AT&T E911 Center cannot provide location information,the call taker will contact the 911 Enable NOC to
collect any location information that may be available. Call taker uses location to route call to appropriate PSAP.
• Network Connectivity failure between Customer and ERS.
• No User record in National ALI. If the User record does not exist at the ERS National ALI, the call is routed to the ECRC for manual
verification.
• Call made from a non-validated address may be sent to the ECRC for validation and PSAP routing.
AT&T and Customer Confidential Information
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AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
3.2 Advanced 911 Customer Support And Documentation
The Advanced 911 Service includes:
• Access to an Administrative Dashboard used to administer Advanced 911 Services, and review available data, reports and call detail
records(CDRs).
• Customer documentation consisting of ERS Standard Operating Procedures,ERS Support Policy,Dashboard Manual and ERS Network
Interface Description.
3.3 Customer Additional Responsibilities
Customer shall be responsible for identifying Endpoint information as follows:
• In a format designated by AT&T, Customer will create their initial load file which will contain the specific telephone numbers and
addresses for upload to the ERS. This file must contain address information for all telephone numbers that will be/can access the
Advanced 911 Service from all IP Flexible Reach locations.
• Customer shall update the 911 database records as changes occur, including addressing changes or additions to the number of sites,
telephone numbers, or any other parameters that will affect the Advanced 911 Services. Customer shall ensure that an accurate
telephone number and location record exists in the Advanced 911 database for each ANI provided to the Advanced 911 service in
connection with all dialed 911 calls that originate from the Customer's IP Flexible Reach Endpoints and that such ANI is provided to the
Advanced 911 Service in connection with all dialed 911 calls which originate from Customer's IP Flexible Reach Endpoints.
Customer shall only use the ERS for the routing of 911 calls and for no other purpose and shall take all reasonable steps to ensure that the ERS
is not used for any other purpose by its Users.
Customer shall be responsible for providing,at its cost,all facilities and networks required to operate with and interconnect to the ERS. Customer
shall comply with hardware, software, and operating system requirements, including the appropriate Internet browser to access and maintain the
Service.
Customer shall regularly configure, monitor and manage their network and equipment to ensure that there is no interruption in connectivity with
the ERS.
In the event that either Customer or AT&T becomes aware of any security vulnerability that arises from the interconnection of the ERS with
Customer's networks and equipment,the parties agree that they will provide all reasonable cooperation to promptly address such vulnerabilities.
Customer shall notify AT&T promptly of any circumstances of which Customer has knowledge relating to any unauthorized use of the Service by
any person or entity. Customer shall take, at Customer's expense, any legal action necessary to prevent or stop the unauthorized access or use
of the Service by any third party.
Customer will designate an authorized representative responsible for all communications between AT&T and Customer with regard to
implementation of the Service("Customer Project Manager"). Customer Project Manager shall manage and control installation of the Customer-
provided hardware and software, the gathering and input of appropriate data, and coordination of all database upload and testing activities.
Customer Project Manager shall have responsibility for the implementation tasks and schedule and shall have the authority to make decisions and
commitments for the Customer. Customer Project Manager shall be responsible for timely transfer of information to and from AT&T, and shall
ensure the accuracy and completeness of all data in the database. Customer shall mutually agree on an implementation Schedule with AT&T.
AT&T and Customer Confidential Information
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AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
If required by applicable telecommunications carriers or applicable law, Customer shall provide AT&T with a letter of agency which authorizes
AT&T, as a limited agent for Customer, to work with the telecommunications provider on Customer's behalf for the purpose of establishing
interconnections between AT&T, Customer and/or the telecommunications carrier that are necessary to enable AT&T to provide the ERS.
3.4 AT&T Additional Responsibilities
AT&T shall manage the ERS, to the agreed upon Customer specifications to support access to the Interface for the Advanced 911 Services.
AT&T shall test the Interface provided with the ERS to confirm it allows Customer to upload Endpoint Data. AT&T shall not use Customer Endpoint
Data for any purpose other than as required under this Agreement for the purpose of providing the Advanced 911 Service or as otherwise authorized
by the Customer or the applicable User or as permitted by under the AT&T Privacy Policy.
3.5 General Terms and Conditions
• Advanced 911 Service is offered pursuant to the terms and conditions of the AT&T Business Voice over IP Service Guide
(http://servicequidenew.att.com/sq flashPlayerPaqe/BVOIP)that are generally applicable to AT&T IP Flexible Reach Service,excluding
any Service Level Agreements. and the General Provisions referenced in that Service Guide, which are available to Customer at:
http://servicequidenew.att.com/and are incorporated herein by reference.
• Customer understands and agrees that AT&T IP Flexible Reach Service is not a nomadic service. If Customer changes the physical
street address associated with an IP Flexible Reach telephone number, then Customer must update the Registered Location following
the processes set forth in the AT&T Business Voice over IP Service Guide.
• Customer understands and agrees that the Advanced 911 Service is provided at the request of and pursuant to the direction of Customer.
• Customer understands and agrees that the Monthly Recurring Charge(MRC)for Advanced 911 Service set forth in the"Rates"Section
below will be assessed for each telephone number provided by AT&T in conjunction with IP Flexible Reach Service. Such MRC will be
assessed for each telephone number regardless of whether Customer uses the Advanced 911 Service in conjunction with a specific
telephone number.
• CUSTOMER EXPRESSLY ACKNOWLEDGES THAT IT IS SOLELY CUSTOMER'S OBLIGATION AND RESPONSIBILITY TO ENSURE
THAT CORRECT,ACCURATE AND CURRENT ENDPOINT DATA IS ENTERED INTO THE INTERFACE FOR EACH ENDPOINT OR
THAT ENDPOINT DATA IS PROVIDED AT THE TIME OF THE CALL.
• Customer represents and warrants to AT&T that it, and/or Users, have all necessary rights, licenses, permissions and/or consents to
upload,copy, store,display,publish or otherwise use Endpoint Data on computers operated by or on behalf of AT&T or its suppliers and
will comply with all applicable laws in its uploading, copying, storage, displaying, publishing and use of Endpoint Data on computers
operated by,or on behalf of AT&T or its Suppliers.
• Customer shall comply with all applicable laws in relation to its use of the Advanced 911 Service to provide emergency dialing services
to Users.
3.6 Termination
AT&T may immediately discontinue the Advanced 911 Service at any and all locations in response to a request from applicable regulatory or law
enforcement authority or if AT&T reasonably believes such action is necessary due to applicable law or regulation. AT&T will make commercially
reasonable efforts to provide Customer advanced notice of such Terminations.
3.7 Advisories,Limitations and Disclaimer of Warranty
• In addition to any limitations or restrictions on the dialing of 911 set forth in the Pricing Schedule or Service Guide, the Advanced 911
Service may not function correctly, or at all, in the following circumstances: if Customer's equipment or network fails, is not configured
correctly or does not meet the system specifications for use with the ERS;
o in the event of a network outage or extended power failure that it is outside the control of AT&T or its suppliers;
o if Customer or a User fails to provide and maintain current and accurate Endpoint Data as required herein;
o following the suspension or termination of the Advanced 911 Service in accordance with the terms and conditions herein;
o if there is network congestion that is outside the control of AT&T or its suppliers; or if the PSAP emergency dispatcher does
not promptly or properly answer or route the call or if errors or omissions are made by the PSAP or the local exchange carrier
servicing the PSAP. Emergency calls placed from Mobile Applications on CMRS enabled devices will generally be handled
over the cellular network. When cellular coverage is not available, voice over Wi-Fi calling capability (including 911 calls)
generally will not be available.
o If used with a service other than AT&T IP Flexible Reach.
AT&T and Customer Confidential Information
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AT&T IP FLEXIBLE REACH SERVICE
PRICING ADDENDUM
• Customer acknowledges and agrees that AT&T will not be liable for any Advanced 911 Service outage, degradation or error, or any
inability to,or delay in, accessing emergency service personnel due to any of the circumstances described above or otherwise caused
by the general limitations of emergency dialing and which are outside the control of AT&T or its suppliers.
• AT&T DOES NOT WARRANT THE PERFORMANCE, AVAILABILITY, UNINTERRUPTED USE OF OR OPERATION OF THE
ADVANCED 911 SERVICE OR THE SERVICES PROVIDED BY ITS THIRD PARTY EMERGENCY CALL RESPONSE CENTER AND
DOWNSTREAM EMERGENCY RESPONSE AGENCIES (COLLECTIVELY "9-1-1 SERVICES"). AT&T OR ITS SUPPLIERS DOES
NOT WARRANT THAT THE ADVANCED 911 SERVICES SUPPLIED WILL AVERT OR PREVENT OCCURRENCES OR THE
CONSEQUENCES THEREFROM. THE ADVANCED 911 SERVICE IS PROVIDED BY AT&T OR ITS SUPPLIERS ON A
COMMERCIALLY REASONABLE EFFORTS BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, TO THE MAXIMUM EXTENT
PERMITTED BY LAW, AT&T OR ITS SUPPLIERS MAKES NO WARRANTIES, REPRESENTATIONS OR CONDITIONS WITH
RESPECT TO THE ERS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OR CONDITION OF
FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY OR THOSE ARISING BY STATUTE
OR OTHERWISE IN LAW OR FROM A CAUSE OF DEALING OR USAGE OF TRADE.
• CUSTOMER ACKNOWLEDGES AND AGREES THAT AT&T OR ITS SUPPLIERS, ITS AFFILIATES, DIRECTORS, OFFICERS,
EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY,
ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING IN ANY WAY TO THE PROVISION OF THE ADVANCED 911
SERVICE, INCLUDING WITHOUT LIMITATION ANY INABILITY ON THE PART OF A USER TO ACCESS AT&T OR ITS SUPPLIERS'S
EMERGENCY CALL RESPONSE CENTRE OR PSAP OR THE SERVICES OF THE APPROPRIATE EMERGENCY RESPONSE
AGENCIES OR THE FAILURE OF EMERGENCY RESPONSE AGENCY TO RESPOND TO AN INCIDENT REPORTED TO IT BY
AT&T OR ITS SUPPLIERS OR ITS EMERGENCY CALL RESPONSE CENTER.
4. RATES
Description Type of Charge Price
Advanced 911 Service MRC,per TN* $1.00
*Note: A MRC will be assessed for each telephone number(TN)provided to Customer in conjunction with IP Flexible Reach Service.
AT&T and Customer Confidential Information
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