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HomeMy WebLinkAboutPR 22333: PORT ARTHUR TRANSIT'S TITLE VI APPROVAL City of Port Arthur Transit Department Memorandum To: Ron Burton,City Manager From: Ivan Mitchell,Transit Director Date: January 12,2022 Re: P.R.22333—Port Arthur Transit's Title VI Approval Nature of Request:Request the City Manager to approve Port Arthur Transit's(PAT)updated policies and procedures of the Title VI Program of the Civil Rights Act of 1964 as mandated by the Federal Transit Administration(FTA). Background: In compliance with the rules and regulations set forth by the Federal Transit Administration,PAT has to update its three(3)year Title VI Program for the period of 2021 —2024. Recommendation:It is recommended that the City Council approve proposed P.R.22333 for Port Arthur Transit's(PAT)updated policies and procedures of the Title VI Program of the Civil Rights Act of 1964 as mandated by the Federal Transit Administration(FTA). Budgetary/Fiscal Effect: There is no budgetary impact. P.R. 22333 1/12/2022 IM RESOLUTION NO. A RESOLUTION REQUESTING APPROVAL OF PORT ARTHUR TRANSIT'S UPDATED TITLE VI PROGRAM FOR THE PERIOD OF 2021 —2024 AS REQUIRED BY THE FEDERAL TRANSIT ADMINISTRATION (FTA) REGARDING POLICIES AND PROCEDURES AS OUTLINED IN THE CIVIL SERVICE ACT OF 1964. WHEREAS, pursuant to the Civil Rights Act of 1964, Port Arthur Transit (PAT) is required to submit an updated Title VI report to the Federal Transit Administration (FTA) every three (3) years attached hereto as Exhibit"A"; and, WHEREAS, in compliance with the rules and regulations set forth by the FTA, Port Arthur Transit has updated its Title VI Program for the calendar years of 2021 —2024. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PORT ARTHUR: THAT, the facts and opinions in the preamble are true and correct. THAT, the City Council hereby approves the updated policies and procedures of the Title VI Program of the Civil Rights Act of 1964 as mandated by the Federal Transit Administration(FTA), in substantially the same form as attached hereto as Exhibit"A". THAT, a copy of the caption of this Resolution be spread upon the minutes of the City Council. READ,ADOPTED AND APPROVED this day of February, 2022 at a Regular Meeting of the City of Port Arthur, Texas by the following vote: AYES: Mayor: Councilmembers: NOES: Thurman"Bill"Bartie, Mayor P.R. 22333 1/12/2022 IM ATTEST: Sherri Bellard, City Secretary APPROVED AS TO FORM: U v Val Tizeno City Attorney APPROVED FOR ADMINISTRATION: Ronald Burton City Manager Ivan Mitchell Transit Director P.R. 22333 1/12/2022 IM Exhibit "A" Port Arthur Transit 2021 — 2024 TITLE VI PROGRAM .No person shall, on the ground of roce, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or cavity receiving Federal financial assistance,' PORT ARTHUR TRANSIT (PAT) 344 PROCTER STREEET PORT ARTHUR, TEXAS 77640 (409) 983-8767 Table of Contents Introduction Policy Statement Compliant Procedures Compliant Form Procedures Non-Discrimination Statement Compliant Form Investigation LEP Plan Language Assistance Plan Four Factor Analysis Staff Training Safe Harbor Monitoring Service Standard & Policies Vehicle Assignment Public Participation Plan PPP General Information Public Outreach Know Your Rights Introduction In compliance with Title VI of the Civil Rights Act of 1964, Port Arthur Transit (PAT) provides public transportation without regard to race, color, or national origin. Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, or national origin in programs receiving federal financial assistance. _,... 1S _ _ , ______ IIII __, _ _ - wsigwoo"'": { . 1 .. ____ ,,iii _ y 1 ;..'. 1_.-: - Ilia , , ,. 1.;. , i . ..- 7 is it, i i Policy Statement As a major provider of public transportation in Port Arthur, Texas, Port Arthur Transit (PAT) recognizes its responsibility to the community it serves and is committed to a policy of nondiscrimination. Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C. Section 2000d). Anyone who believes they have been subject to an unlawful discriminatory practice by PAT has the right to file a complaint. Formal complaints should be in writing and mailed to 344 Procter Street,Port Arthur, Texas 77640. The following practices are hereby prohibited by PAT in accordance with Title VI requirements: 1. Denying an individual any standard service, or other program benefits without a good cause; 2. Subjecting a person to segregation or separate treatment; 3. Restrictions in the enjoyment of any advantages, privileges, or other benefits enjoyed by others; 4. Different standards, criteria, or other requirement for admission, enrollment, or participation in planning, advisory, contractual or other integral activities. Description of Service The City of Port Arthur Transit Department or PAT as it is locally known, began operating in April 1978 and has since provided service to the citizens of Port Arthur located in Jefferson County, Texas. PAT serves a community that is diverse in age, demographics, and socio-economic status. PAT's service area covers a majority of the City limit with the exception of sparsely populated outlying areas. PAT operates fixed-route and paratransit service six days a week beginning at 6:15am until 7:15pm; the average fare is $1.50. PAT does not provide funding to subrecipients. Title VI Complaint Procedures Port Arthur Transit (PAT) has a standard process for investigating all complaints. Anyone who believes they have been subject to an unlawful discriminatory practice by PAT has the right to file a complaint with PAT. Anyone who has a discrimination complaint should contact PAT at (409) 983-8728 or can submit a formal complaint to the address below. Upon completion of the investigation PAT will contact the complainant by certified mail no less thirty (30) working days in response to the alleged offense. Anyone may file a signed, written complaint within 180 days from the date of the alleged discrimination. At a minimum, the complaint should include the following information: 1. Name, mailing address, and contact information (i.e., telephone number, email address, etc); and, 2. How,when,where and why complainant alleges they were discriminated against; and, 3. Names and contact information of any witnesses;and, 4. Any other significant information. Formal complaints should be mailed to PAT at the following address: Port Arthur Transit 344 Procter Street Port Arthur, Texas 77640 Procedures and a standard form for filing a complaint for investigating are delineated in Exhibit A. Port Arthur Transit Title VI Compliant Form (Exhibit "A") Port Arthur Transit (PAT) is committed to ensuring that no person is excluded from participation in, or denied the basis of race, color, or national origin as provided by Title VI of the Civil Rights ACT of 1964. Title VI complaints must be filed within 180 days from the date of the alleged discrimination. The following information is necessary to assist PAT in processing your compliant. If you require any assistance completing this form, please contact PAT at (409) 983-8728. You should include specific details such as names, dates, time, routes numbers, witnesses, and any other information that would assist. The completed form must be returned to: Port Arthur Transit 344 Procter Street Port Arthur, Texas 77640 Name: Phone: (Cell) (Alternate Phone) Address: Person(s) discriminated against: Name of person(s)witness to discrimination: Complaint Address: City, State, & Zip Code: Date: Time(Estimate): Which of the following best describes the reason of the alleged discrimination? ❑ Race/Color ❑National Origin ❑Refused Access to ride ❑Disability ❑ Other Are you filing this complaint on your own behalf? Yes No If not, please supply the name and relationship of the person for whom you are complaining: Please explain why you have filed for a third party. Have you previously filed a Title VI complaint with Port Arthur Transit? Yes No Have you filed this complaint with any of the following agencies? Transit Provider U.S. Department of Transportation Department of Justice Equal Employment Opportunity Commission Other: Have you filed a lawsuit regarding this complaint? Yes No If yes, please provided a copy of the complaint form. Name of organization or agency complaint is against: Contact person: Title: Telephone number: Please sign here: Date: Title VI Complaint Form (continued) Please describe your complaint. You should include specific details such as names, dates, times, route numbers, witnesses, and any other information that would assist us in our investigation of your allegations. Please also provide any other documentation that is relevant to this complaint. Title VI Investigations, Complaints, or Lawsuits PAT has not received any formal Title VI complaints during the current reporting period, nor have there been any transit related investigations, lawsuits, or complaints against PAT that allege discrimination based on race, color,or national origin. Notification of Port Arthur Transit Title VI Obligations PAT's Title VI public notice is posted on all buses and around its various facilities. The public notice is also included on PAT's website. If you feel you have been discriminated against and wish to request information on how to file a formal complaint, you may do so by contacting PAT at(409) 983-8767, or in writing to: A. Port Arthur Transit, 344 Procter Street, Port Arthur, TX 77640; or B. Texas Department of Transportation, Attn: TxDOT-PTN, 125 E. 11th Street, Austin,TX 78701-2483; or C. Federal Transit Administration, Region VI, 819 Taylor Street,Room 8A36, Fort Worth, TX 76102 or Federal Transit Administration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Port Arthur Transit will respond and acknowledge receipt of your complaint at which time a formal investigation will begin. Per the Master Grant agreement, the agency is required to notify their PTC by email or fax of any Title VI-related complaints received within 10 working days of the receipt of the complaint, including a paper or electronic copy of the complaint form. If information is needed in another language, contact 409-983-8767. Para obtener mas informacion sobre el programa de derechos civiles del PAT,y los procedimientos para presentar una queja, contacte a 409-983-8767. THIS PAGE INTENTIONALLY LEFT BLANK Port Arthur Transit Title VI Limited English Proficiency (LEP) Plan 2021 - 2024 Port Arthur Transit (PAT) Limited English Proficiency (LEP) Policy Per the Title VI of the Civil Rights Act of 1964(Title VI), the U.S. Department of Transportation (DOT) implementing regulations,and Executive Order 13166"Improving Access to Services for Persons with Limited English Proficiency (65 FR 50121,Aug. 11,2000)",PAT is federally mandated to develop and implement a Language Assistance Plan by which Limited English Proficiency(LEP)persons can meaningfully access translations of written and oral information. As PAT is a Federal Transit Administration(FTA)recipient receiving federal financial assistance, it must take reasonable steps to ensure meaningful access to the benefits, services, information,and other important portions of their programs and activities for LEP persons. An LEP person is defined as in individual limited by the ability to speak English less than"very well"or"not at all"as reported by the U.S. Census Bureau(Census). PAT shall base "meaningful access"on the following"Four-Factor Analysis"provided in the DOT LEP Guidance Handbook: 1. The number and proportion of LEP persons served or encountered in the eligible service population. 2. The nature and importance of the program, activity, or service. 3. The costs of implementation and the resources available. 4. The frequency with which LEP individuals come into contact with PAT's programs, activities, and services. Within PAT's service area, the following Census table represents LEP persons by language group and the percentage of LEP persons in"Port Arthur City, Texas"who meet the Department of Justice (DOJ) Safe Harbor provision of"every 1,000 speakers or five percent of the population whichever is less." Under the Safe Harbor provision, Spanish and Vietnamese are found to be spoken within PAT's service area. Language Total Number of Percent of Total Speaks English Less Speakers Population (Age 5+) than"Very Well" Population 5 years and over 51,293 X 8,872 Speak only English 30,393 59.3% X Speak Spanish 16,839 32.8% 7,044 Speak other Indo- European languages 974 1.9% 218 Speak Asian and Pacific Island languages 2,987 5.8% 1,597 Speak other languages 100 0.2% 13 Source:U.S.Census Bureau,2015-2019 American Community Survey 5-Year Estimates;Table ID:S1601;Dataset:ACSST5Y2019. The Safe Harbor provision states, "if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent(5%)or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered,then such action will be considered strong evidence of compliance with the recipient's written translation obligations. Translation of non-vital documents, if needed, can be provided orally."1 PAT has an obligation to provide oral language assistance regardless of the number or percentage of persons who comprise a specific language group at a site or in the service area. The degree to which PAT provides oral language assistance will depend on the nature and importance of the activity. If there are fewer than 50 persons in a language group that reaches the five percent(5%)trigger, the recipient is not required to translate vital written materials but should provide written notice in the primary language of the LEP group of the right to receive competent oral interpretation of those written materials, free of cost. In 2017, PAT summarized results from an operator administered survey to determine the number of LEP persons that come into contact with PAT services. Based on data collected in the 2017 survey,a significant number of passengers indicated Spanish as their primary language and only a few indicated Vietnamese. Spanish has been identified as the most common LEP language to be encountered while Vietnamese is minimal. Based on the Census findings and survey results PAT provides written translation of several vital documents in Spanish. Language Assistance Plan Under the LEP Policy, the Language Assistance Plan contains a list of implementation procedures and measures to effectively communicate with LEP persons. Procedures to Identify an LEP Person in Need of Language Assistance PAT shall perform a language needs assessment to determine the language demographics of its service area using one or more of the following methods: 1. Analyze updated census data to identify the percentage of LEP persons by census tract. 2. Utilize ridership surveys from transit planning or marketing studies to identify the percent of PAT riders that are LEP persons. 3. Examine records to see if requests for language assistance have been received in the past and if so, for what language. 1 FTA Circular, 4702.1 B, Chap. III-9 4. Survey frontline staff such as drivers, call center representatives, and receptionist on their experience concerning any contacts with LEP persons during the previous year. Language Assistance Measures 1. PAT's Dispatching Office shall request the assistance of trained interpreters to provide translation for the LEP identified languages upon request. 2. PAT shall have language identification flashcards available at the front reception and at public meetings where information is distributed. 3. Public meeting announcements posted on PAT's website shall be available in English and LEP identified languages. Outreach Techniques If the percentage of LEP persons in a particular census tract is significant or if the ridership surveys show a significant percentage of PAT's riders are LEP persons, PAT will identify the primary language(s) of those individuals potentially impacted and implement the following steps: 1. Instructional and informational rider materials i.e. fare charts and some passenger notices shall be available in English and in the potentially impacted LEP identified languages within affected sub-regions of PAT's service area. 2. All public hearing notices shall be published in an English language newspaper and the LEP identified language newspaper, if available. 3. All public hearing notices shall contain the following verbiage in English and the LEP identified languages. 4. Comments regarding the proposal may be submitted by phone at(409) 983-8767, email at transit@portarthurtx.gov, or via standard mail to 344 Procter Street, Port Arthur, TX 77640. 5. General notices stating that language translation assistance is available for LEP identified languages shall be posted on PAT public meeting agendas and at public meeting spaces at the PAT administration office. 6. All customer surveys shall be available in English and in the potentially impacted LEP identified languages within specific sub-regions of PAT's service area. 7. All Title VI complaint forms shall be available in English and the LEP identified languages. 8. Continue, distribution of posters and brochures informing citizens of their rights under Title VI. 9. I Speak Cards - PAT will use the language identification cards to invite LEP persons to identify their own language needs. 10. PAT's first line of communication with LEP persons is with the drivers. There is ongoing training with drivers and other personnel that allows open dialogue with those LEP persons(all fixed-route and Paratransit operators are provided a handbook to assist with Spanish). 11. We will provide free language assistance to the LEP identified individuals for the paratransit eligibility application and interview, recertification and health and safety related issues. Staff Training The following training shall be provided to PAT staff: 1. Information on PAT Title VI Policy and LEP responsibilities. 2. Information on the Title VI complaint forms and procedures. 3. Description of language assistance services offered to the public. 4. Use of language identification flashcards. The training seeks to make all employees aware of the following: 1. PAT's obligation to provide meaningful access to LEP individuals. 2. LEP policies and procedures. 3. Protocol in responding to LEP callers, written communications from and in-person contact with LEP individuals. Monitoring and Updating the LEP Policy and Language Assistance Plan The LEP Policy and Language Assistance Plan are designed to be flexible to the needs of the public. On an annual basis, PAT staff shall evaluate the LEP Policy and Language Assistance Plan and, if applicable, propose revisions based on input from the following sources: 1. Surveys and studies. 2. Formal comments from the public. 3. Feedback from Council members, customers, community members and PAT staff. 4. Input and recommendations from federal and state officials. 5. Changes in regulations. Additionally,updates may be warranted within the following areas based on monitoring activities: 1. The number of documented LEP persons based on Census or customer survey data. 2. How the needs of the LEP population have been addressed. 3. Determination of the current LEP population within PAT's service area. 4. Determination if the need for translation services has changed. 5. Determine whether local language assistance programs have been effective and sufficient to meet the need. 6. Determine whether financial resources are sufficient to fund language assistance resources needed. 7. Determine whether complaints have been received concerning PAT's failure to meet the needs of LEP individuals. Dissemination of the LEP Policy and Language Assistance Plan PAT's LEP Policy and will be available on PAT's website at www.portarthurtx.gov. Alternatively, any person may request a copy of the plan via telephone, mail, or in-person at the PAT administrative office. In addition, LEP individuals may request translated copies of documents in an LEP identified language. Questions or comments regarding the LEP Policy and Language Assistance Plan may be submitted to PAT's administrative office, as follows: Port Arthur Transit 344 Procter Street Port Arthur, TX 77640 (409) 987-8767 (phone) Email: transit.tc portarthurtx.gov Transit Service Standards and Policies Port Arthur Transit (PAT) establishes transit service standards and policies in compliance with applicable federal requirements (Title VI of the Civil Rights Act of 1964, 49 CFR Section 21 and FTA Circular 4702. 1 B). The Federal Transit Administration (FTA) requires recipients of FTA funding to establish and monitor system-wide service standards and policies for each specific fixed route mode of service. These standards and policies must address how service is distributed across the transit system, and must ensure that the manner of the distribution affords users access to these assets. Quantitative service standards must be set for: 1. Vehicle Load Factor: the ratio of passengers to the total number of seats on a vehicle. 2. Vehicle Headway: the amount of time between two vehicles traveling in the same direction on a given route or combination of routes. 3. On-time performance: the percentage of run(trips) that are completed "on-time," based on the system's definition. 4. Service availability distribution of routes within the service area, as: i. Maximum distance between bus stops or ii. Percent of residents in the service area within '/4-mile walk to a stop. Recipients are also required to adopt service policies to ensure that service design and operations practices do not result in the discrimination on the basis of race, color, or national origin. Policies do not have to be based on quantitative thresholds. Service policies must be set for: 1. Distribution of transit amenities for each mode such as seating, shelters, information signs, escalators, elevators, waste receptacles. 2. Vehicle assignment for each mode: defining the process by which transit vehicles are placed into service on routes; may be based on the vehicles age. PAT Fixed Route Modes The FTA requires recipients of FTA funding to establish and monitor system-wide service standards and policies for each specific fixed route mode of service. For PAT, fixed route modes are: 1. Motor Bus/Direct Operations(MB DO): fixed route bus service operated by PAT To assess the performance and adequacy of the current public transportation system and guide the formulation of route improvement proposals, it is necessary to establish a set of transit performance criteria. These are used to assess the present bus service. These criteria will also become the basis for formulating route improvement proposals to bridge the gap between actual and desired performance. This report outlines standards for PAT's fixed route bus system. 1. Vehicle Load Factors — To ensure that most passengers will be provided a seat on a PAT bus for at least a major portion of the trip, loading standards must be established and schedules devised that reflect passenger volumes. This standard is measures as the ratio of passengers on board to the seated bus capacity expressed as a percent. Values of 100 percent or less indicate all riders are provided a seated ride while values of more than 100 percent denote standees. Loading standards indicate the degree of crowding (i.e. standees) which is acceptable, with consideration given to both the type of service and the operating period. Acceptable loading factors are as follows: Maximum Load Factor(Percent of Seats) Ser\ice I .pe Peak 011-Peak Local Fixed Route 125% 125% 2. Vehicle Headways — In general, frequencies or "headways" (the time between one bus and the next at the same location in the same direction) are established to provide enough vehicles past the maximum load point(s) on a route to accommodate the passenger volume and stay within the recommended load factor standards. If passenger loads are so light that an excessive time is needed between vehicles to meet loading standards,then headways should be set on the basis of policy considerations. Maximum Policy Headway Weekdays Service T"pc ;1%1 Peak Mid Day 1 v ening Peak 6 AM—9AM 9AM—3PM 3PM—7:15 PM Local Fixed Routes 60 60 60 As with all standards, this headway matrix should be considered a guide, not an absolute measure. 3. On-Time Performance — To ensure that transit riders have confidence the service will perform reliably in accordance with the public timetables prepared and distributed by PAT, on-time performance standards have been established. 4. A vehicle is considered"on-time"when its departure is from zero to five (5) minutes after the scheduled departure time. 5. A vehicle is considered "late" when it departs more than five (5) minute after the scheduled departure time. 6. A vehicle which departs more than one (1)minute before its scheduled departure time is considered to be early. The standard for PAT schedule adherence for fixed route is established at eighty percent(80%)being on-time. 7. Service Availability (Bus Stop Spacing) — A major influence on the proximity of transit service is the bus stop spacing along bus routes. Bus stop spacing must provide the shortest walking distance to the bus for as many passengers as possible while allowing for an efficient running speed. Therefore, a bus stop spacing standard must consider the density of the service area and the characteristics of the land uses served. Port Arthur Transit provides local service only. For Local services, stop spacing from 1,000 feet up 1,300 feet (1/4-mile) is desirable. Local stops on major arterial streets risk introducing unnecessary delay if stops are spaced closer than 1,000 feet. Existing stops with continuously low usage will be subject to review for consolidation with other stops or removal in order to increase service speed and reliability. PAT Service Polices—Fixed Route 1. Distribution of Transit Amenities Policies (bus shelters and bus stops) i. Bus Shelters—PAT does not have high ridership at any specific bus stops. The bus stop placement policy will be based on areas that serve concentrations of elderly residents or persons with disabilities, provided there is sufficient right-of-way available to install the shelter. ii. Bus Benches—PAT does not have high ridership at any specific bus stops. The bus stop placement policy will be based on areas that serve concentrations of elderly residents or persons with disabilities, provided there is sufficient right-of-way available to install the shelter. 8. Vehicle Assignment Policy i. Fixed route vehicles will be assigned to individual routes based on vehicle mileage, route requirements, high wheelchair usage, high ridership and service area. PAT will ensure that the average age of fixed routes vehicles assigned to revenue service will remain consistent throughout the service area. THIS PAGE INTENTIONALLY LEFT BLANK Port Arthur Transit Title VI Public Participation Plan 2021 - 2024 General Information Public Participation Plan The FTA and TxDOT mandate public involvement to guide decisions in providing public transportation services. Public involvement also directs the development of services that meet the local community. The Public Participation Plan (PPP) is a guide for PAT's ongoing public participation efforts. Its purpose is to ensure that PAT utilizes effective means of providing information and receiving public input on transportation decisions from low income, minority and Limited English Proficient (LEP) populations, as required by Title VI of the Civil Rights Act of 1964, and its implementing regulations. Transit Operations must take reasonable steps to ensure that limited English Proficient (LEP) persons have meaningful access to their programs and activities. The public involvement is necessary prior to raising fares, implementing major service reductions, or applying for grants/loans to finance transportation improvement projects. Public Participation/Engagement Subrecipients have wide latitude to determine how, and when specific public participation activities should take place, and which specific measures are most appropriate. Public Meetings Meetings that are open to the public include, customer information meetings, advisory board meetings, public hearings, and City Council meetings. Notices for upcoming meeting are on www portarthurtx.gov. Public Studies As per requirements of 49 U.S.C. Sections 5307(b) and 5307(c)(I) PAT will develop and/or consider a process to study public comment before raising a fare or carrying out a major reduction in transportation services. Efforts to involve minority and LEP populations can include booth comprehensive measures as well as targeted measures to address linguistic, institutional, religious, cultural, economic, historical, or other barriers that may prevent minority and LEP persons from effectively participating in a subrecipient's decision-making process. Type of Public Involvement It is important to involve as many individuals as possible in order to gain the support and development of public transportation. • Potential and current riders • Non-riders • Business and community leaders/groups • Government officials • City Council and other City Departments • Faith based community • Academia and educational institutions • Medical facilities/long term care centers • Social Service Agencies • Veterans • Local Media(Radio, Print and Television) • Outreach to minority, LEP and other historically underserved populations Title VI Notice to the Public Port Arthur Transit(PAT) The Port Arthur Transit (PAT) operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the PAT. For more information on PAT's civil rights program, and the procedures to file a complaint, contact Craty Nellison @ 409-983-8728; email transit@portarthurtx.gov; or visit our administrative office at 344 Procter Street, Port Arthur, TX 77640. For more information, visit wwvv.portarthurtx.gov/201/Transit-Department A complainant may file a complaint directly with the PAT, Texas Department of Transportation(TxDOT) or the Federal Transit Administration(FTA)by filing a complaint directly with the corresponding offices: A. Port Arthur Transit, 344 Procter Street, Port Arthur, TX 77640; or B. Texas Department of Transportation,Attn: TxDOT-PTN, 125 E. 11th Street, Austin, TX 78701-2483; or C. Federal Transit Administration, Region VI, 819 Taylor Street, Room 8A36, Fort Worth, TX 76102 or Federal Transit Administration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. If information is needed in another language,contact 409-983-8767. Para informacion en Espanol (lame: 409-983-8767. MEMBERSHIP OF NON-ELECTED COMMITTEES AND COUNCILS Port Arthur Transit (PAT) does not have a non-elected transit related committee or council.