HomeMy WebLinkAbout(P1) NLC, TX State PresentationNLC Service Line Warranty Program Overview:
Benefits to Cities & Residents
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WHY CHOOSE THE NLC SERVICE LINE PROGRAM, BY HOMESERVE?
EXPERIENCE
REPUTATION
PARTNERSHIP
“The National League of Cities is proud to partner with this highly reputable and reliable program. Their exemplary record of customer service and transparency is what has driven the
success of this partnership over the years.”
Clarence Anthony
Executive Director
National League of Cities
Offering services for over 17 years
4.8 out of 5 stars customer satisfaction
Endorsed by National League of Cities
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AGING INFRASTRUCTURE:
A PROBLEM FOR MUNICIPALITIES & HOMEOWNERS
In Texas, infrastructure upgrades over the next 20 years are estimated at $8.7 billion for drinking water, and $11.83 billion for wastewater
Lateral lines are subjected to the same elements as
public lines
Failed lines waste thousands of gallons of water and present an environmental hazard
Common homeowner misconceptions:
the municipality is responsible for maintenance of the water and sewer lines
on their property
repairs are covered by their homeowner’s policy
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MANY HOMEOWNERS ARE UNPREPARED
40%
4 out of 10 Americans can’t afford a $400 emergency expense (and would have to sell something, take out a loan, or use credit to cover it)
78%
of homeowners surveyed believe the utility provider should educate them on repairs and preventative measures
59%
of homeowners surveyed have had a home repair emergency in the past year
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NLC SERVICE LINE WARRANTY PROGRAM BENEFITS
Only service line program Endorsed by the National League of Cities
No cost for the Municipality to participate
Optional ongoing Revenue Stream for the Municipality
Free Public Awareness Campaign to educate homeowners on their lateral line responsibilities
Peace of Mind - with one toll-free call a reputable plumber is dispatched
All repairs performed to code by local licensed contractors
Contractors undergo rigorous vetting process to ensure quality service
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NLC SERVICE LINE WARRANTY PROGRAM & WHAT IT COVERS
SEWER/SEPTIC LATERAL COVERAGE
WATER/WELL LINE
COVERAGE
Homeowner repair protection for leaking, clogged or broken water and sewer lines from the point of utility connection to the home exterior
Coverage includes:
Educating homeowners about their service line responsibilities
Up to $8,500 coverage per repair incident
No annual or lifetime limits, deductibles, service fees, forms, or paperwork
24/7/365 availability
Repairs made only by licensed, local contractors
Affordable rates and multiple payment methods
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Homeowner repair protection for in-home water supply lines and in-home sewer lines and all drain lines connected to the main sewer stack that are broken or leaking inside the home after
the point of entry
Up to $3,000 coverage per repair incident.
Repair of clogged toilets
Includes coverage for broken or leaking water, sewer, or drain lines under the slab or basement floor
No annual or lifetime limits, deductibles, service fees, forms, or paperwork
24/7/365 availability
Repairs made only by licensed, local contractors
Affordable rates and multiple payment methods
NLC SERVICE LINE WARRANTY PROGRAM & WHAT IT COVERS
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MARKETING APPROACH
No Public Funds are used in marketing, distribution, or administration of the program.
Only market by direct mail, no telemarketing
Would never mail without your review and approval of marketing material before each and every campaign
Limited mailing campaigns per year
Consumer friendly marketing
Always voluntary for the homeowner
Consumers can enroll one of three ways:
Calling into our toll free number that is provided on the mailing;
Returning the bottom of the letter to us in the self addressed stamped envelope provided
Visiting our consumer website www.slwofa.com at any time
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SOLUTIONS FOR MUNICIPALITIES & THEIR HOMEOWNERS
More than 1000 municipal and utility partnerships
Currently serving over 4 million customers
Saved customers over $521 million in repair costs over the past 3 years
Consistent customer satisfaction rating of 4.8/5
9 of every 10 customers surveyed have recommended the program to friends, family and neighbors
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48 Texas Partners and Customer Data
Anna
Anthony
Arlington
Bryan
Crandall
Commerce
Corinth
Corrigan
Dayton
Decatur
Denison
Denver City
Diboll
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El Paso Water
Forest Hill
Forney
Hondo
Hurst
Hutchins
Kaufman
Kennedale
Killeen
Kyle
La Marque
Lancaster
Lewisville
Marshall
Mercedes
Midland
Navasota
Odessa
Penitas
Pilot Point
Poteet
Princeton
Roanoke
Rockport
This program has saved Texas residents over $21 million in repair costs
Rowlett
San Angelo
San Juan
Sweetwater
Temple
Texarkana
Uvalde
Waco
Waxahachie
Wilmer
Denton County Fresh Water Supply District 1
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For more information contact…
Emilie Zalfini
Director, Regional Water Team
724-749-1060
EZalfini@UtilitySP.net
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