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HomeMy WebLinkAboutPR 24373: OUTDOOR DOUBLE SIDED KIOSK FOR THE CITY HALL COMPLEX, TOUCHSOURCE, LLC City of ort rthu�'r `�— Tetas www.PortArthurTx.gov INTEROFFICE MEMORANDUM Date: June 6, 2025 To: The Honorable Mayor and City Council Through: Ronald Burton, CPM, City Manager From: Flozelle Roberts, EIT, MEng, MBA, CPM, Director of Public Works RE: P.R. 24373 — Purchase and Installation of one (1) Outdoor Double-Sided Kiosk for the City Hall Complex from TouchSource, LLC of Lafayette, Colorado, through the General Services Administration (GSA) Schedule Contract Introduction: This agenda item requests the Council's approval to purchase one (1) outdoor double-sided kiosk for the City Hall complex. Background: The City Hall and Annex lobbies contain vital information for Port Arthur's citizens and businesses. Oftentimes, this information is posted on the glass doors and windows of each building's lobbies. In an effort to declutter these spaces and provide clear, unobstructed, and unlimited views of the posted information, the Public Works Department proposed the installation of a digital kiosk to be located between City Hall and the Annex. This unit will: • Reduce paper clutter and compliance risks • Improve public access to information (e.g., council agendas,job postings, community updates etc.) • Promote local business opportunities (e.g. bids, development) • Support recruitment and staffing by highlighting current vacancies "Remember,we are here to serve the Citizens of Port Arthur" 444 4th Street X Port Arthur,Texas 77641-1089 X 409.983.8182 X FAX 409.983.8294 The unit will be ADA-compliant and future-proof, with capabilities to expand content use across departments. It will also incorporate a campus map for basic wayfinding across municipal buildings. Budget Impact: TouchSource, LLC of Lafayette, Colorado, provided a quote under the General Services Administration(GSA) Schedule Contract number 47QTCA23DOO58 to purchase and install one (1) outdoor double-sided kiosk for the City Hall Complex for$52,550.54, excluding taxes. The purchase,which was approved in the fiscal year ending 2025 budget,will be funded through the Capital Reserve Account, 625-21-000-8522-00-00-000. Recommendation: Staff recommends the approval of PR 24373 authorizing the City Manager to purchase and install one(1) outdoor double-sided kiosk for the City Hall Complex for$52,550.54, excluding taxes, from TouchSource, LLC of Lafayette, Colorado,through the General Services Administration(GSA) Schedule Contract. "Remember,we are here to serve the Citizens of Port Arthur" P.O.Box 1089 X Port Arthur,Texas 77641-1089 X 409.983.8101 X FAX 409.982.6743 ti� PR 24373 06/06/2025 FCR Page 1 of 4 RESOLUTION NO. A RESOLUTION AUTHORIZING THE CITY MANAGER TO PURCHASE AND INSTALL ONE (1) OUTDOOR DOUBLE-SIDED KIOSK FOR THE CITY HALL COMPLEX FROM TOUCHSOURCE, LLC OF LAFAYETTE, COLORADO, THROUGH THE GENERAL SERVICES ADMINISTRATION (GSA) SCHEDULE CONTRACT WITH A BUDGETARY IMPACT OF $52,550.54, EXCLUDING TAXES. FUNDS ARE AVAILABLE IN THE CAPITAL RESERVE ACCOUNT, 625-21-000-8522-00-00-000. WHEREAS,the City Hall and Annex lobbies contain vital information for Port Arthur's citizens and businesses, which is oftentimes posted on the glass doors and windows of each building's lobbies; and, WHEREAS, the Public Works Department proposed the installation of a digital kiosk to be located between City Hall and the Annex in an effort to declutter these spaces and provide clear, unobstructed, and unlimited views of the posted information; and, WHEREAS,the unit will be ADA-compliant and future-proof,with capabilities to expand content use across departments and it will incorporate a campus map for basic wayfinding across municipal buildings; and, WHEREAS, TouchSource, LLC of Lafayette, Colorado, provided a quote under the General Services Administration(GSA)Schedule Contract number 47QTCA23D0058 to purchase and install one(1)outdoor double-sided kiosk for the City Hall Complex for$52,550.54,excluding taxes; and, WHEREAS, staff recommends purchasing and installing the kiosk from TouchSource, LLC of Lafayette, Colorado; and, PR 24373 06/06/2025 FCR Page 2 of 4 WHEREAS, Chapter 271 of the Texas Government Code allows a city, by resolution of its governing body, to purchase under federal supply schedules of the United States General Services Administration (hereafter "GSA") thus satisfying any state law requiring local government to seek competitive bids for the purchse of goods or services; and, WHEREAS,TouchSource, LLC of Lafayette, Colorado, is part of the General Services Administration(GSA) Schedule Contract number 47QTCA23D0058 and submitted a competitive quote for one(1) outdoor double-sided kiosk for the City Hall Complex for $52,550.54, excluding taxes, attached hereto as Exhibit A; BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PORT ARTHUR, TEXAS: THAT,the facts and opinions in the preamble are true and correct; and, THAT,the City Manager of the City of Port Arthur is hereby authorized to purchase one (1) outdoor double-sided kiosk for the City Hall Complex for $52,550.54, excluding taxes, from TouchSource, LLC of Lafayette, Colorado; and, THAT, funding for this purchase is available in the Capital Reserve Account, 625-21- 000-8522-00-00-000; and, THAT, a copy of the caption of this Resolution be spread upon the Minutes of the City Council. READ, ADOPTED, AND APPROVED this the day of , A.D. 2025, at a meeting of the City of Port Arthur, Texas, by the following vote: Ayes: Mayor: Councilmembers: PR 24373 06/06/2025 FCR Page 3 of 4 Noes: Thurman Bill Bartie Mayor Attest: Sherri Bellard, TRMC City Secretary APPROVED AS TO FORM: Roxann Pais Cotroneo, Esq. City Attorney APPROVED FOR ADMINISTRATION: Oh 1441,f Att Ronald Burton, C' r, City Manager ' ( mi,e ' ,d1 ' Flozelle�C. ' obi' Alg- a!r :,'MB' , CPM Director a P 4 blic We PR 24373 06/06/2025 FCR Page 4 of 4 APPROVED AS TO AVAILABILITY OF FUNDS: clAA Lynda Boswell, ICMA-CM, MA Director of Finance Clifton E. Williams, Jr., CPPB Purchasing Manager EXHIBIT "A" 1� TouchSource LLC TU C H S O U R C E 1370 Miners Drive;Suite 103 Lafayette,CO 80026 United States '� Rvr FFnd � RECToaY '�. °' SPY _ r,4', , ss,,J l®f .. g c , S 4 ' r r ask.,.. !r i.'� fi ..i ,'..'. -`. u Prepared for: Quote number: City of Port Arthur,TX 0-18352 Created by: Payment method: Jamie Villalba 50%Deposit,Net 30 +1 3153998053 jamiev@touchsource.com Expiration date: 07-04-2025 Date: 06-13-2025 TUCHSOURCE Why TouchSource? TouchSource is your proven partner in effortless place-based communications. Collaborate with us to build a sense of place that forges human connections with compelling digital experiences that evolve with the needs of your community.Our turnkey solutions combine user-friendly feature- rich software,design,unlimited remote support,and hardware for effortless upkeep. Effortlessly oversee multiple buildings and displays through our user-friendly dashboard,designed for intuitive management across various locations.TouchSource exclusively uses high quality products and certified professionals,backed by the industry's best warranty services.Over 11,000 customers proudly served the TouchSource way. TouchSource Difference EASY TO PLAN EASY TO DEPLOY EASY TO OWN TRANSFORM VISION TO REALITY TURNKEY SOLUTIONS QUALITY THAT STANDS THE TEST OF Plan a unique place-based experience with All-in-one,turnkey solutions combine the TIME our digital solutions advisors whose expertise design,unlimited remote support,software, TouchSource uses only time-tested products, makes it easy to choose the most effective and hardware for effortless upkeep.Add in backed by the industry's best warranty solution.Select from the highest quality our installation services from certified services.We design our systems to be products,best feature set and easiest-to- professionals to take one more project step complete,quality tested,and designed to last. deploy products in the industry. off your plate. Why risk time,credibility and money on unproven vendors? DESIGN THE EXPERIENCE PROJECT TEAM POWERFUL EASY TO USE PLATFORM Full-service professional design so your digital Our team of experts advises you every step of Only TouchSource delivers the Spark PXTM solution delivers a memorable experience that the way.You're assigned a customer success next-generation platform for place-based shapes your space. manager who gathers your content,reviews communications. Instant,intuitive content Get the installation advice and services you design choices,prepares your product and management across your entire property need for an easy-to-manage project. streamlines installation. portfolio. I, PREDICTABLE COST OF OWNERSHIP EASY ONBOARDING PORTFOLIO-WIDE MANAGEMENT We provide upfront pricing transparency in Our experts take the work off your plate in Manage multi-building and multi-display total cost of ownership.Our reliably high- designing,loading content,quality-testing buildings from an intuitive dashboard.Our quality products,unlimited remote support and your software in your display,and trouble- software is intuitive,designed for business full-service warranty program deliver shooting questions. users,and integration-ready. unmatched cost reliability. TRUSTED PARTNERSHIP RELIABLE EXCELLENCE SPARK COMMUNITY EXPERIENCES Justifying building signage investments can be We have a bench of industry experts,scale of Deliver compelling,always up-to-date art and a challenge.We're the industry's most trusted solutions,and supplier relationships to deliver content that you can post instantly across your solution because we make it simple to own, a reliably great set of product,services,and entire network to spark a place-based deliver only the best,and back our promises. ownership experience regardless of supply communications experience for your chain and industry headwinds. community. Expiration Date:07-04-2025 TUCHSOURCE Ship To: Bill To: Flozelle Roberts Flozelle Roberts City of Port Arthur,TX City of Port Arthur,TX 444 4th Street 444 4th Street Port Arthur,Texas 77640 Port Arthur,Texas 77640 United States United States Product Description List Unit Price Net Total FR-OUTDOOR- Frontier Outdoor Double-Sided Kiosk(1 Touch Screen +1 Static): $34,923.02 $34,923.02 KIOSK-2X- -Outdoor free-standing kiosk design.Built for outdoor use with hardened components, x t STTO high-temperature tolerant computing platforms,high-strength compression seals,dual $34,923.02 waterproof ultra-quiet fans,and ruggedized components in an aluminum structure -Best-in-class commercial grade,fully outdoor-rated 55"FHD LCD panels designed with high brightness(2500 NITS),ambient light detection,high contrast ratio(4000:1) and anti-reflective glass for exceptional outdoor viewing. Designed for the harshest conditions with wide temperature ranges and 5mm tempered glass for the highest level of protection against external impacts -Outdoor-rated,sunlight immune,touch overlay with optional heat strip technology for snow mitigation in colder climates -Weather resistant automotive grade paint finishes with 7 standard colors available -Built for serviceability with locking gas shock assist panel access and climate-stable enclosure to protect the included media players -Built for stability with aluminum base plates and concealed mounting bolts to provide structural stability while maintaining a streamlined profile -Meets ADA requirements for wheelchair access *Does not include permits,installation,and foundation preparation. The crate requires the receiver to use a forklift with recommended 6-foot longs forks. Lift gate service and a pallet jack cannot unload the crate from the trailer. Expiration Date:07-04-2025 T2UCHSOURCE WARRANTY- 2 year warranty is included standard,the extended warranty offers an additional 3 $6,984.60 $6,984.60 OUT years and brings the total coverage to 5 years total.It is optional please let your xi TouchSource rep know if you'd like to opt out of the extension. $6,984.60 Protect yourself from the unexpected with an extended warranty from the time of purchase.You will enjoy: -Peace of mind while you maximize the lifespan of the product. -Cost savings versus the cost of replacement.The cost of a new solution or hardware replacement can be 250-500%greater than the price of the warranty.Eliminate surprise costs from your budget today. -Predictable depreciation schedules.Plan to depreciate your assets over the time you need with confidence. -Minimize cost and operational risk of needing to replace or repair your display unexpectedly. New systems can cost significantly more than the warranty price and often result in changes to the look of the device. Extended Warranties are pre-paid services for the duration indicated in the quote. Once the contract is signed,the first Extended Warranty term starts.Client may provide notice within 30 days prior to the next term to cancel subsequent years of warranty coverage.The warranty is transferable to the new owner until the end of the contract term in the case that the property is sold. Optional—highly recommended INSTALL-AT- Installation Activities: $1,300.00 $1,300.00 ANCHORED -Full installation of free-standing kiosk:technician will anchor the unit onto the floor, xi install CPU and monitor,and test directory.The technician will clean the area before $1,300.00 leaving. -Installation on concrete,tile over concrete etc.with sufficient structural support. **Installation on granite or marble will accrue additional charges**. -Cardboard and general debris are disposed of onsite,but removal and disposal of pallets,crates,and existing installations are not included in the scope,but can be added as an additional service. -Work to be performed during normal business hours:8:00-5:00 pm Monday through Friday -Labor provided is non-union. -This quote assumes no permit provided by TouchSource or its contractors. Client Requirements: -An electrician or building engineer will need to be present to finalize power termination once the directory is in place if power is coming from the base of the unit. -Client must have electrical outlets and data ports at the location in alignment with requirements provided before technician arriving. -Client to provide an on-site contact to confirm the location of work,and allow for delivery of directory to the location before the technician arriving. -Client must provide a resource for approval of installation upon completion Additional Cost Considerations: -Locations are within 50 miles of a major metro area or additional travel costs may apply. -For heightened security(malls,airports,government buildings,etc.)environments, unimpeded access(i.e.Security escort scheduled in advance)to the installation site will be granted from the client prior to the dispatch. -Any wait time due to lack of client readiness,wait times for facility access,or client availability could be billable at a standard hourly rate. Expiration Date:07-04-2025 TPLUCHSOURCE FOUND- Foundation drawing created and stamped by a professionally certified civil engineer. $733.00 $733.00 DRAWING-AT- -Drawing of kiosk and concrete foundation along with calculations to determine x 1 FR mounting requirements based on kiosk dimensions,concrete thickness,wind load, $733.00 and other determining factors. Customer requirements for drawing procurement: -Installation address of the kiosk -Exact installation location specified with GPS coordinates(longitude and latitude) -Identification of any structures if not mounted to a flat concrete foundation -Direction which kiosk will be facing once installed You can hire your own architect to provide the foundation drawning INSTALL-SS Site survey of up to(3)installation locations at the same building $338.54 $338.54 x1 $338.54 WAY-ANIM- Animated Paths draw lines with turn-by-tum directions from directory to destination on $900.00 $900.00 PATH your building's floor plans.Pricing varies based on the specifics of your building.This $900.00 quote pricing is based on: Number of Floor Plans-1, Total Destinations-15, Number of Directories-1, Dimension-2D, Number of Orientations-1. Campus map TS-INSPIRE Annual Subscription $1,498.31 $1,498.31 x1 Upgrade Your Space with a Window to the World $1,498.31 -Leasing Experience:Elevate your leasing experience,highlight its greatest assets, deep-dive into floor plans,explore the community,and"wow"prospective tenants -Mobile Directory:Stunning,easy-to-use directories and messaging boards that deliver interactivity how you want it touch,mobile,or both! -Transit Schedules for local rail, bus and other transportation information -Infotainment:Choose an unlimited amount of infotainment,sports and exciting content feeds to draw visitors to your directory -Art Backgrounds: Inspire and engage your audience with art or motion scenery included in your design* -Multi-Language Navigation:Offer multi-lingual navigation with design for one added language included.Translation services available(more languages,PDFs,other content services for an added fee). -QR Code Surveys: Deploy surveys,self-service check-in and other forms using QR codes for mobile delivery -Analytics: Dashboard provides insights into analytics touch and mobile data from users. -Digital Content:Listings,messaging,traffic,local amenities and entertainment combine to invite,inform and inspire visitors -Simple Access:Secure,easy-to-use platform and unlimited remote support Software for touchscreen Expiration Date:07-04-2025 1 T2UCHSOURCE TS-SUPPORT- Included With All Directory Software Subscriptions $0.00 $0.00 ESS xl Responsive,US-Based Support $0.00 -Unlimited telephone,email,chat and web access to support North America-based technicians -Online customer portal support&access to immediate support -Self-service support documents&tools Proactive software updates -Security patches -Operating System updates -Web backups -Software updates TS-INTERACT Annual Subscription $669.07 $669.07 x1 Simple,Elegant, Easy Directories $669.07 -Mobile Directory—Stunning,easy-to-use directories and messaging boards that deliver interactivity how you want it—touch,mobile,or both! -Local Amenities&Traffic—Deliver information on local restaurants,traffic and more for fast access to relevant information -Digital Content—Building listings,messaging,and news,weather and a stock ticker to entertain and engage visitors -Cloud Portal Access—Login remotely from anywhere to easily tailor visual content, listings and messages -Emergency Messaging—Instant updating of image or video slideshow content,with optional override for emergency information -Simple Access—Secure,easy-to-use platform and unlimited remote support Software for static screen TS-SUPPORT- Included With All Directory Software Subscriptions $0.00 Woo ESS xl Responsive,US-Based Support $0.00 -Unlimited telephone,email,chat and web access to support North America-based technicians -Online customer portal support&access to immediate support -Self-service support documents&tools Proactive software updates -Security patches -Operating System updates -Web backups -Software updates TS-MOBILE- Extend your digital directory to mobile devices with interactivity through mobile. Enable $0.00 $o.00 DIR visitors to have a touchless experience with your directory but still search for people or x t listings.Extend visitor information,safety messaging,or other content through $0.00 interactive mobile menus. Mobile experiences are deployed via QR codes to mobile devices.No mobile apps are needed.Requires an interactive(Touch)program or the addition of interactivity to a static(non-Touch)touch program. Expiration Date:07-04-2025 TUCHSOURCE TS- Annual Subscription $449.00 $449.00 MONITORING x 2 The Proactive Monitoring solution gives you piece of mind and highest uptime while $898.00 TouchSource uses our proprietary toolsets,workflow automation,and machine leaming capabilities to proactively monitor your systems for issues that could impact your digital sign. Optional MONITORING- First year discount for Proactive Monitoring ($230.00) ($230.00) DISCOUNT ($460.00) PAINT-CST Marine Grade Finish $2,500.00 $2,500.00 xl $2,500.00 Expiration Date:07-04-2025 { T2UCHSOURCE Summary Hardware And One Time Fees: $47,679.16 Prepaid Subscriptions(12 Months Term): $2,605.38 Shipping&Handling: $2,266.00 Estimated Taxes: $0.00 Total: $52,550.54 Includes GSA Pricing Payment Terms &Conditions This quote is subject to TouchSource Terms&Conditions.50%non-refundable deposit required unless otherwise noted within this quote.Taxes, shipping,handling,import,and other fees not shown here may apply to your order. Pricing above reflects a discount of 3.35%for payments by cash, check,or bank transfer. Payments via credit card are not eligible for this discount and would be charged at the list rate.TouchSource reserves the right to cancel or modify orders due to errors,and to cancel or re-price quotes if the deposit is not received within 30 days of your signed order.All turnaround times are dependent upon:(1)receipt of required information for programming,(2)approval of custom cabinets(if applicable),and(3) receipt of deposit.For TouchSource Express,full payment required at time of purchase. Unless otherwise stipulated,the quotation is subject to the TouchSource terms and conditions following this quote or available online here: https://qet.touchsource.com/hubfs/Service Agreement.pdf IN WITNESS WHEREOF,the parties have caused this Hardware Sale and SAAS Agreement to be executed by their undersigned duly authorized representatives as of the Effective Date. TouchSource City of Port Arthur, TX Signature: p Signature: Name: Jamie Villalba Name: Date: Purchase Order: Billing Information Billing Contact: Email Address: Phone Number: la Expiration Date:07-04-2025 TUCHSOURCE HARDWARE SALE AND SAAS AGREEMENT This Hardware Sale and SAAS Agreement(this"Agreement")is between TouchSource, LLC("TouchSource")having its address at 1370 Miners Dr.#103,Lafayette,CO 80026,and City of Port Arthur,TX("Purchaser"),who hereby agree as follows: 1. DEFINITIONS "Documentation"shall mean the specifications,user guides and other materials for the Hardware and the Software made available by TouchSource to Purchaser in written or electronic form. "Fees"means the amounts payable hereunder as more particularly described on the attached Exhibit A,and Exhibit B. "Purchaser Materials"means all images,content,data,software and other materials provided by Purchaser or used by Purchaser in connection with this Agreement and not provided by TouchSource hereunder. For the avoidance of doubt,Purchaser Materials does not include any information or data collected directly by the Software. "TouchSource Data"means anonymous usage information,including statistics,usage data,and any databases produced therein collected by or processed in the Software and does not include any personally identifiable information. "Software"means any computer program(s)included,installed,or operated on any Hardware,including updates,enhancements,translations, modifications and derivatives thereof as may be supplied by TouchSource during the term hereof. "Hardware"means the computer equipment and hardware listed on the attached Exhibit B,including any associated components,enclosures,or other tangible personal property. "Term"means the period specified on Exhibit A and renewal periods as subsequently elected by and paid for by Purchaser as shall be specified in writing between the parties hereto.The Term will automatically be extended for an additional 12-month period following the Initial Term(as defined in Exhibit A)(each such one-year period a"Renewal Period"and collectively,the"Renewal Term")unless the purchaser provides written notice to TouchSource that it wishes to terminate the Agreement within 30 days of the end of the Initial Term or a Renewal Period.After two(2)subsequent Renewal Terms,the Term will automatically continue until TouchSource or the Purchaser chooses to Terminate.The Initial Term together with the Renewal Term(if any)is referred to herein as the"Term." 2. USAGE/TITLE/FEES (a) Purchaser is entitled to use the Software during the Term only as set forth herein and on Exhibit A. (b) Purchaser may not:(i)rent,loan,tor re-license the Software or Documentation or any portion thereof;(ii)make copies,translations or derivative works of the Software or Documentation;(iii)reverse engineer the Software,except as expressly permitted by applicable law,or create from it any work,whether in tangible or intangible form,that constitutes a"derivative work"within the meaning of the definition set forth in Section 101 of the U.S.Copyright Act. (c) Any trade name or trademarks used with the Software and any licenses and rights granted hereunder may not be distributed,sold,sub- licensed,or otherwise made available or transferred,in whole or in part,to any third party without the prior written consent of TouchSource. Purchaser shall not remove or alter any legends,copyright or trade secret notices from Software or Documentation. (d) Purchaser agrees to pay the Fees for the use of the Software,as more particularly described on the attached Exhibit A. 3. SERVICE LEVEL ( TouchSource shall provide the service level as selected on Exhibit A attached hereto("Service Level").TouchSource may provide or resell third- party media and information as part of specific subscription or service included in the selected Service Level("Content").Certain Service Level's may contain lower fees in exchange for allowing TouchSource to display advertisements or other Content from its partners.Purchaser is required to comply with all obligations and restrictions of Purchaser at the selected Service Level. 4. UNAUTHORIZED USE. Purchaser agrees to notify TouchSource immediately of the unauthorized possession,use,or knowledge of any component of the Software to which Purchaser is given access under this Agreement and of other information made available to Purchaser under this Agreement,by any person or organization not authorized by this Agreement to have such possession,use or knowledge. ) Expiration Date:07-04-2025 tl TUCHSOURCE 5. TERMINATION/DEFAULT (a) This Agreement shall be effective when signed by both parties hereto and is for the Term(s)specified on Exhibit A to this Agreement. (b) TouchSource may terminate this Agreement at any time during the Term upon the failure of Purchaser to observe or perform any of the covenants,terms and conditions of this Agreement where such non-performance is not fully remedied by Purchaser within thirty(30)days after written notice by TouchSource(other than as specified in subsection(c)). (c) Termination of this Agreement under this Section 5 shall be in addition to,and not a waiver of,any remedy at law or in equity.In the event of any termination, Purchaser shall immediately cease to use the Software,and shall return all Documentation to TouchSource. On the effective date of any termination or expiration of this Agreement,all amounts then owed by Purchaser to TouchSource will become immediately due and payable,even if later payment dates had been mutually agreed upon by the parties. 6. WARRANTY TouchSource warrants that during the term of the Agreement,the Software will perform substantially in accordance with the Documentation. In the event of any non-conformance of such Software to the specifications, Purchaser shall promptly so notify TouchSource and provide TouchSource with information that allows TouchSource to investigate the claimed error. In any event such notice must be received by TouchSource no later than 30 days from the end of the Term.TouchSource's sole obligation and Purchaser's exclusive remedy under this warranty shall be limited to TouchSource using commercially reasonable efforts to promptly correct such defects or,in TouchSource's sole discretion,terminating this Agreement and refunding any prepaid license fee paid by Purchaser in accordance with Exhibit A.TouchSource's warranty obligations shall be void if the Software is modified by anyone other than TouchSource.THE FOREGOING WARRANTY IS GIVEN IN LIEU OF,AND TOUCHSOURCE HEREBY DISCLAIMS,ALL OTHER WARRANTIES,EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DATA ACCURACY,SYSTEMS INTEGRATION AND NONINFRINGEMENT. PURCHASER EXPRESSLY ACKNOWLEDGES THAT BECAUSE OF THE COMPLEX NATURE OF COMPUTER SOFTWARE,TOUCHSOURCE CANNOT AND DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE WITHOUT INTERRUPTION OR ERROR-FREE. 7. INDEMNIFICATION Purchaser shall,at its own expense,indemnify,defend and hold harmless TouchSource from and against any claim,loss,liability or demand (including reasonable attomeys'fees)arising out of or in connection with:(i)any negligence or willful misconduct of the Purchaser,its employees and/or agents,(ii)any breach of this Agreement by the Purchaser,(iii)any violation of law by Purchaser associated with Purchaser's failure to meet any regulatory obligations,including any applicable privacy laws,arising from the Purchasers use of the Hardware or the Software,and(iv)any claims that any Purchaser Materials violate or infringe any third party intellectual property or proprietary rights. 8. LIMITATION OF LIABILITY IN NO EVENT WILL TOUCHSOURCE OR BE LIABLE FOR ANY LOSS OF REVENUES,PROFITS,OTHER ECONOMIC LOSS OR GOODWILL OR OTHER INCIDENTAL,CONSEQUENTIAL OR INDIRECT DAMAGES OF ANY KIND,RESULTING FROM THIS AGREEMENT, ITS PERFORMANCE OR FAILURE TO PERFORM PURSUANT TO THE TERMS OF THIS AGREEMENT OR ANY OF THE ATTACHMENTS HERETO,OR FROM THE FURNISHING,PERFORMANCE, DELAY IN DELIVERY, OR USE OR LOSS OF USE OF ANY SOFTWARE, HARDWARE,CONTENT,OR OTHER MATERIALS DELIVERED TO PURCHASER HEREUNDER,WHETHER RESULTING FROM BREACH OF CONTRACT,BREACH OF WARRANTY,OR TORT, INCLUDING NEGLIGENCE,EVEN IF TOUCHSOURCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.TOUCHSOURCE'S AGGREGATE LIABILITY TO PURCHASER UNDER THIS AGREEMENT RESULTING FROM BREACH OF CONTRACT,BREACH OF WARRANTY,AND TORT, INCLUDING NEGLIGENCE,SHALL BE LIMITED TO THE LICENSE FEES ACTUALLY PAID BY PURCHASER TO TOUCHSOURCE IN THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM. 9. MAINTENANCE/SUPPORT (a) MAINTENANCE. Unless otherwise specified,TouchSource has the sole right and responsibility to maintain and update the Software. In connection with such maintenance and update,Purchaser shall provide to TouchSource any testing assistance that TouchSource may reasonably request. (b) STANDARD ENHANCEMENTS.TouchSource reserves the right,as reasonably necessary or convenient for TouchSource's own purposes or to improve the quality of the Software,to change access procedures,types of equipment utilized in the TouchSource computing environment, system interfaces,operating and other system and network software,utilities,and database software(collectively"Standard Enhancements"), and to implement Standard Enhancements to the Software.Whenever practicable,TouchSource shall give Purchaser advance notice of the scheduled implementation of any Standard Enhancement and will use commercially reasonable efforts to reduce disruption to the Purchaser's software usage. (c) ACCESS INTERRUPTIONS. Purchaser acknowledges and agrees that in order for TouchSource to perform the maintenance services set forth herein,TouchSource may be required from time to time to interrupt Purchaser's ability to access the Software.TouchSource will use commercially reasonable efforts to minimize access disruptions during normal business hours. Expiration Date:07-04-2025 TPLUCHSOURCE 10. PAYMENTS AND TAXES Purchaser shall pay to TouchSource the Fee(s)in accordance with the payment terms specified in Exhibit A and Exhibit B,as applicable.Purchaser shall be responsible for the payment of any and all taxes,fees and duties,including any related value added tax,arising under this Agreement,other than income taxes levied upon TouchSource. In addition to any other sums payable thereunder,Purchaser shall pay to or reimburse TouchSource for all taxes,however designated(except TouchSource income taxes),arising from this Agreement.TouchSource reserves the right,upon seven(7) days'advance written notice to Purchaser,to suspend operation of Software should Purchaser fail to make full payment upon the date said payment is due.TouchSource,at its sole discretion,may charge interest,not exceeding one-and one-half percent(1-1/2%)per month or fraction thereof or eighteen percent(18%)per year,for Purchaser's failure to make any payment in a timely manner. Should TouchSource be required to begin an action against Purchaser to collect any past due payments,Purchaser shall pay all costs of collection,including accrued interest,court costs and reasonable fees of attorneys and fees of other professionals. 11. CONFIDENTIAL INFORMATION (a) TouchSource and Purchaser each expressly undertakes to retain in confidence all information transmitted to it by the other party pursuant to this Agreement that the disclosing party identifies as being proprietary and/or confidential or that,by the nature of the circumstances surrounding the disclosure,ought in good faith to be treated as proprietary and/or confidential("Confidential Information"),and will make no use of such Confidential Information except under the terms and during the existence of this Agreement.TouchSource and Purchaser shall treat the terms and conditions of this Agreement as confidential;however,either party may disclose such information in confidence to its legal and financial consultants as required in the ordinary course of that party's business. (b) Confidential Information shall not include any information that:(i)is at the time of disclosure or subsequently becomes publicly available without the receiving party's breach of any obligations owed the disclosing party;(ii)became known to the receiving party prior to the disclosing party's disclosure of such information to the receiving party;(iii)became known to the receiving party from a source other than the disclosing party other than by the breach of an obligation of confidentiality owed to the disclosing party;or(iv)is independently developed by the receiving party. Information that is aggregated or derived from Purchaser's use of the deliverables or the Software shall not be deemed Confidential Information of Purchaser. (c) Notwithstanding anything to the contrary herein, Purchaser grants to TouchSource the right to use Purchaser Materials,information,data and records solely in connection with making the Software available and in performance or provision of the Services under this Agreement,and the right to use such materials,information,data and records in perpetuity in an anonymized and/or aggregated fashion,to,among other things, enhance the Software and services provided by the Company to its customers and users of the Software. 12. INTELLECTUAL PROPERTY (a) All inventions,copyright work,design right work,business methods,patents or other intellectual property created by TouchSource,individually or jointly with the Purchaser and specifically relating to the Hardware, Software,or any Services,excluding any Purchaser Materials (collectively,the"System"),shall be the sole and exclusive property of TouchSource. (b) The Purchaser also acknowledges that TouchSource owns and retains all intellectual property rights relating to the System including without limitation trademarks,copyrights,patents and trade secrets.The Purchaser shall not acquire any right,title and interest in or to the System (other than any Hardware sold to Purchaser pursuant to this Agreement),and except as expressly provided otherwise in this Agreement,the Purchaser may not translate,disassemble,reverse engineer,decompile or create derivative works based on the System. (c) All right,title and interest without limitation,including all intellectual property rights, in and to the System, related materials and any copies thereof and any changes, modifications or corrections to the System,and all documentation,code and logic which describes and/or comprises the System belongs to TouchSource. Unless otherwise agreed to in writing by the parties hereto,if the Purchaser conceives of or introduces any modifications or corrections of any type or nature to the System,then the Purchaser hereby irrevocably assigns to TouchSource all such rights,title and interest to such modifications or corrections and agrees to execute all documents necessary to implement such assignment as requested by TouchSource. (d) All ownership rights,title and interest in the TouchSource Data shall be and remain solely vested with TouchSource.TouchSource,in its sole discretion,may license,sell,or provide the TouchSource Data to third parties for any purpose. Notwithstanding anything to the contrary herein, including Section 11 of this Agreement,Purchaser hereby waives any right to restrict TouchSource's use in any manner of the TouchSource Data,except as otherwise required by law. (e) The provisions of this Article 11 shall survive the termination or expiration of this Agreement. Expiration Date:07-04-2025 TOUCHSOURCE 13. HARDWARE PURCHASE (a) The Purchaser agrees to purchase from TouchSource the Hardware detailed in Exhibit B,at the price provided for therein(the"Hardware Price").The Purchaser agrees to pay the specified fees plus any applicable taxes for the hardware by the dates listed and as otherwise required on Exhibit B(the"Hardware Price Terms"). (b) Upon receipt of the Hardware Price by TouchSource and satisfaction of the Hardware Price Terms,TouchSource shall transfer to the Purchaser good,clear and marketable title to the Hardware. (c) TouchSource provides a limited warranty against manufacturing defects of the Hardware as follows: (i)two(2)years from the Purchase Date(as defined in Exhibit B)on all Hardware installed within a TouchSource enclosure,and(ii)1 year from the date Purchase Date on all Hardware not installed within a TouchSource enclosure.TouchSource makes no other warranty or guarantee for any other defects,failures,damages or limitations,caused for any reason other than as stated above.THE FOREGOING WARRANTY IS GIVEN IN LIEU OF,AND TOUCHSOURCE HEREBY DISCLAIMS,ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,ACCURACY, SYSTEMS INTEGRATION AND NONINFRINGEMENT. PURCHASER EXPRESSLY ACKNOWLEDGES THAT BECAUSE OF THE COMPLEX NATURE OF COMPUTER HARDWARE,TOUCHSOURCE CANNOT AND DOES NOT WARRANT THAT THE OPERATION OF THE HARDWARE WILL BE WITHOUT INTERRUPTION OR ERROR-FREE. 14. SHIPPING AND INSTALLATION (d) Purchaser is responsible for providing a complete and accurate delivery address for any Hardware required to be shipped.A representative of Purchaser must be available to sign for any deliveries. Failure to accept delivery may result in additional charges.TouchSource reserves the right to charge restocking fees at market rate if the customer does not accept shipment on the delivery date. (e) Installation of any Hardware Purchased shall not be included unless indicated on Exhibit B.Purchaser is responsible for preparing the install location and providing the required services,power,intemet connectivity,permits,licenses,access and the like,including any such requirements as identified in any Hardware schematics,drawings,or similar documentation made available by TouchSource. Failure to provide adequate site preparation may result in service charges by TouchSource at its standard hourly rates to cover lost time of its service personnel. 15. MISCELLANEOUS (f) CHOICE OF LAWNENUE.The validity and performance of this Agreement shall be governed by the laws of the State of Texas. Determination of any disputes shall be in the state or federal courts in Texas,and the parties hereby consent to exclusive personal jurisdiction in such courts for all matters arising under this Agreement. (g) ENTIRE AGREEMENT.This Agreement together with any Exhibit(s)and mutually designated Appendices that may be attached hereto constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all other prior communications written or verbal. (h) MODIFICATIONS.Any modification to this Agreement must be agreed to in writing by both parties. GSA Contract Information • DUNS#:09-428-9885 • GSA Contract#:47QTCA23D0058 • *Type:MAS • SAM UEI:SXPPMQT2MLH9 • CAGE/NCAGA:45D22 • DBA:TouchSource • NAICS Category:&Codes: • Large Category:Information Technology • Sub Category: IT Hardware • NAICS Codes for Company:334112,334111,334210 • SIN:33411 Purchasing of New Electronic Equipment Expiration Date:07-04-2025 TO4UCHSOURCE EXHIBIT A SERVICE LEVEL DESIGN SERVICES The Purchaser is entitled to standard design services as part of a software purchase through TouchSource. Standard design service includes selection of a standard design layout as provided by TouchSource including changes to match customer branding as well as any additional features as specified in the chosen subscription(s)unless otherwise quoted.Any additional design requirements set forth by the customer outside of the scope of the standardized layouts may be subject to additional fees. In cases where the design is completed and approved by the Purchaser prior to order shipment,the Purchaser is entitled to 30 days past the date of shipment to standard design edits free of charge.After the 30 days have lapsed,revision requests may be subject to additional fees unless otherwise stated in the contract. In cases where the hardware must be shipped prior to design completion and approval,the purchaser has 30 days past the date of shipment in which to contact TouchSource to request completion of the final design. Once the final design is approved by the Purchaser or a 3rd party designated by the Purchaser,TouchSource will consider the order fulfilled and the day of final approval will start the 30 day period of free standard revisions. If the Purchaser fails to contact TouchSource in the 30 days allotted after the hardware is shipped,all design edits requested by the Purchaser will be subject to custom design fees going forward. TouchSource Proactive Monitoring Service Definitions: The TouchSource Proactive Monitoring Service delivers piece of mind through a combination of automated tools engineer capabilities and customer collaboration as defined by the following service level objectives: TouchSource will notify customers through automated or manual processes of any remotely detectable system affecting defect within 4 hours through a pre-defined email contact. Notifications will be always delivered independent of business hours. If necessary any issues requiring action or intervention by a TouchSource Support Engineer will be assigned to an engineer within 4 hours of notification during normal business hours. TouchSource will have the capability to detect facility faults such as network failure power failure or facility environmental system failure.When a facility fault is detected TouchSource will notify the customer of the fault but the scope of resolution is entirely with the customer and the customer facilities team. TouchSource will use appropriate business judgement to proactively resolve all issues without customer intervention. However if there are specific requirements for active resolution the customer must notify TouchSource during the kickoff process This offer does not extend or change hardware warranty inclusions or exclusions that were previously purchased. This offer does not provide onsite support that was not previously purchased or covered by warranty or service contract Network Requirements The TouchSource Proactive Monitoring toolset requires an active network connection between the TouchSource monitoring hub and the customer location.This network connection could be via a cellular modem VPN VLAN or standard internet connection.TouchSource recommends that TouchSource systems are deployed behind firewalls and not on public networks.TouchSource requires a small set of ports available for bi- directional communication through a customer firewall. If needed TouchSource can provide our security protocols requirements prior to activation. Product Unit Price Qty Total TouchSource Inspire(Annual Subscription) $1,498.31 1 $1,498.31 Essential Support $0.00 1 $0.00 TouchSource Interact(Annual Subscription) $669.07 1 $669.07 Essential Support $0.00 1 $0.00 TouchSource Mobile Directory(Annual Subscription) $0.00 1 $0.00 Expiration Date:07-04-2025 T fiUCHSOURCE TouchSource Proactive Monitoring(Annual Subscription) $449.00 2 $898.00 First year discount for Proactive Monitoring ($230.00) 2 ($460.00) Fees:$2,605.38 Term of the Agreement: 12 months from the Effective Date(the"Initial Term"). Initials: Expiration Date:07-04-2025 TIUCHSOURCE EXHIBIT B HARDWARE FABRICATION SERVICES All enclosures fabricated through TouchSource are quoted with the assumption that all aspects will be executed through TouchSource or by a preferred vendor or partner.Should a purchaser wish to use an alternate vendor for any stage of the scoped project,TouchSource is not responsible for the planning,execution,or quality of services. Product List Unit Price Qty Total FR-OUTDOOR-KIOSK-2X-STTO Frontier Outdoor Double-Sided Kiosk(1 Touch Screen+1 $34,923.02 1 $34,923.02 Static)(Bundle) 3 Years Extended Warranty $6,984.60 1 $6,984.60 Shipping and Handling $2,266.00 1 $2,266.00 Install-AT Additional service-Installation of Alta/Frontier-Anchored $1,300.00 1 $1,300.00 Foundation Drawing for Frontier outdoor kiosk $733.00 1 $733.00 Installation Site Survey $338.54 1 $338.54 Wayfinding Animated Paths Programming $900.00 1 $900.00 Custom Paint Finish $2,500.00 1 $2,500.00 Fees/Hardware Price:$49,945.16 Hardware Price Terms: Hardware Warranty Inclusions • Unlimited remote troubleshooting of hardware defects; • Repair and replacement of malfunctioning equipment due to manufacturer defects; • Repair/replacement based on shipment of faulty equipment to us and return of repaired/replaced equipment to client(shipment via ground service);and • Billable onsite support,if necessary. • As long as you are paying for your TouchSource Express subscription,your hardware purchase is under warranty. The warranty period offered by TouchSource begins at date of shipment but does not include coverage of damage that may occur in transit if the Purchaser signs for the damaged shipment at delivery. Extended Warranty Details If purchased,the 3-Year additional hardware warranty starts at the expiration date of the initial warranty period and assumes the same scope as the initial warranty. Equipment Warranty Exclusions To the full extent permitted by law,TouchSource does not warrant or guarantee,and is not responsible for: • Defects,failures,damages or performance limitations caused in whole or in part by(A)power failures,surges,failures in third-party communication networks,fires,floods,snow,ice,lightning,excessive heat or cold,highly corrosive environments,accidents,actions of third parties,or other events outside of TouchSource'control,or(B)the customer's abuse,mishandling,misuse,computer viruses, negligence,improper storage,servicing or operation,or unauthorized attempts to repair or alter the equipment or component in any way. The customer shall provide qualified technical personnel to maintain and repair the equipment and components. • Equipment built to the customer's specifications that is later found not to meet the customer's needs or expectations. • The performance of the equipment or components when used in combination with enclosures and equipment not purchased from TouchSource. • Warranty may be voided if TouchSource components are housed more than 15 feet away from each other and/or if they do not have some type of active ventilation—such as a small CPU fan. Additional Hardware Warranty Notes • OEM or third-party equipment that is incorporated into TouchSource equipment is covered for the same period as such TouchSource equipment's Standard Equipment Warranty unless the OEM or third-party equipment carries its own limited warranty. • Items Sold As Resale. Items sold as resale are such items that are not manufactured by TouchSource but may be utilized in conjunction with,independently of or incorporated into,TouchSource manufactured equipment(such as tubes,printers and antenna transmission lines)and are covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items. IF AN ORDER Expiration Date:07-04-2025 TciUCHSOURCE COVERS EQUIPMENT NOT OWNED BY TOUCHSOURCE, IT IS SOLD SUBJECT TO TOUCHSOURCE'S ACQUISITION OF SUCH EQUIPMENT. • Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED, IT IS SOLD"AS IS"AND WITH NO WARRANTY. Initials: Expiration Date:07-04-2025 m Q 1 Lo M w W � W � �Lc) o cx ce __I — w < a = v.z. O x O a oa v)4 y 1 a 1 H Q n N OO 3 � N � g S ON EO •4 E 66 F € ° . 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M — Th; Q D } { > j • ® �} i Lo § k 2 � ar Uo ; C.) = I ( \ ) a \ \ [ Q §� \ \ }� _ / - : ! a m% \ ; § !w !! ){ 7 o.G \ { §\ • / a .�( :ai 1! b /ƒ 0 2 /R I n O.ci! 41 o §} / e �8 !QQ© . 2 «z# / ]ƒ §-1 8e•=; )\ 2b=/ ;$ i° ° 1, y 2 2 , { \a ( \\;;t;f ka=§ )/ o)-t - \%aG e 22§ . 3 o7- 4_ a»Oo o» \\2\ - - q■ « i E±o 3 2 0 7 O) k §az\§( /; / \g I> E o &I G§ / /\( a_� !.t; : 5 , ° ® b§ -i va i<0 (§§ _ (N \§i» N @ j C xe a 2/// {§ . /o§b >,o> E flrI nil a 0E ' ®fk) U m ' ' \)/- I 7\ .o CO j =\ E o k CO ) }\ /_ a o °v, hit2 0$ I \o/§ u§° • k= %\§)r ab/$4 /k£i\\2f \)ƒ� O5,D] E0>x -0 ,«oc= zmoo =o7777 ■ 3)\}/ . , ]/®=°m k E o o=E , _a, 1- 0" p I I w_} e E>- & 0 @ 2/-E§£ E \§\\}, j\ j - D @ 2ogEf( tb Z 0 }{\\\\ ƒ{ \\j c 2&)\\k}{ 1.11 nCa0 g c '2eo�_E ' =0 m | Q cO i Lo m �CC CZ �� W' _I - w �� Q -O h //�� I ' i O > 0 r h � O� w =off= 4- o=d6 -52 aEE `sI \ l oil'^. f f o % a ii`WEig 8 ,o o Z £ 3 <..�rUpO FO V O OiircUg �� i w Ri,2*- P. w S N ` N I‘I I I I I I I I I I I I I I I I I I 1 I I I I I I 1 1 1 I I I 1 C CO w CO o aCO 0) �� oo N sr), g. U = CT a CD L C 1) E D u 0 '�0 U 0 n a c Cl Q N N o o > Q vi m 0 co a U j 'L a N c u 0 O i ...I }� C L TS O N .� o I?) M y n o C C 1 1Z U I— Q CCI Q TOUCHSOURCE PRODUCT BRIEF TouchSource Wayfinding Simple Directions, Great Experience Level1 ; . Get visitors wherethey need to go fast—without the need to stop and ask someone for directions.Guideusersthroughbuildingsandcampuseswitheye- �= , catching maps that are easy to understand.Our technology lets users scan the L■ 43,1111111 maps into their mobile devices for on-the-go wayfinding. c l•" 1111IIE1 e III "" TouchSource Wayfinding Features rr j We collaboratively work with you on your property's needs, goals,directory sizes and branding to deliver stunning and easy-to-use wayfinding maps that delight #4 ••S4( 1% _ visitors.Services and features include: o 'a s""' • Updates Automatically. When a tenant moves to a different location,your ti 6""""' "� . map updates itself for effortless upkeep. • Animated Paths.Animated lines for turn-by-turn directions from directory to destination using the buildingsfloorplans that arerendered beautifully. • Layered 2D or 3D Maps. Select justthe right options for optimized spacial orientation including 2D and 3D renderings.Wayfi nding design inputs include your floor plans that a re mapped to the kiosk or display location for EATUPFS directionally-correct compass orientation.Delivers an optimal visitor experience so they quickly fi nd where they're going. • Animated paths • Directions-on-the-Go. Take the map with you from the directory to your mobi ledevice via QR codes and text-to-mobile for easy in-building navigation. • Directions-on-the-go • Automated tenant location • Station-to-Station Wayfinding. Get visitors quickly to the right location across updates your large property campuses. • Branded designs • Branded &Localized Design. Customize the look and feel of your maps to match your branding,local amenities,stairways,elevators and localized • Layered 2D or 3D maps property features. • Station-to-stationwayfinding • Wayfinding Managed Services. Our team of experts will updateyour maps, directions,and locations as yourfacilitychanges.Construction re-routes,new • QR Codes and text-to-mobile facilities,additional wi ngs,or redeployment of your directories will all be handled with TouchSource's team of in-house designers. Wayfinding is an add-on service and requires a subscription of TouchSource Engage or higher (including Engage,Inspire,DMN and,iffor a video wall,Immerse) C� Visit touchsource.com )� to learn more About TouchSource TouchSource delivers simple solutions for smart spaces that engage people.Our captivating digital displays and IoT-connected directorysolutions improve the experience oftenants,visitors and retail shoppers.Ourdigitalsignage solutions are simple to deploy,easy to use a nd low effort to maintain.We take the pain out of technology changes as you upgrade your spaces with beautifully-designed, functionally-fit digital signs and directories.Just ask our customers who we've CONTACT US proud ly served over 11,000timesthe TouchSource way. (866)476-1872 ///� info@touchsource.com ©TouchSource, Inc.2023.All rights reserved. T\`UCH SO U RC E TOUCHSOURCE PRODUCT BRIEF PAGE 2 Second Floor OUR UNIQUE APPROACH to PEOPLE- CENTRIC WAYFINDING %.',, TouchSource offers simple,custom-designed wayfindingsolutionsto help the 46 �'" visitors of a facility easily find where they need to go. Whether a desired destination is within the building or somewhere else on a campus,TouchSource wills how the way. 'i!o� i;^z Our in-buildingsolutions offer presentations in basic 2D as well as layered 3D ,+. • .e '• maps that show the user a full path from the directory all the way to the destination.If wa yfi nd i ng is required for multi pl a buildings,we also offer campus �`` (or property)mappingsolutions.All maps come with a QR code, soa visitor can ...."°' scan and take the map with them on a mobile device. CD Our mapping solution is destination-based,and all possible destinations in a facility will be mapped, whether a building is atfull occupancy or not.Because of this,when a spaceis newly occupied,or a spacechanges occupants,these changes can be made easily in the TouchSource Portal.The maps will bein place as soon as the di rectory updates.The onl y ti me that help will be required from the TouchSource team for wayfindingchanges will be when structural changes are made to buildings and suites,such as new suites or entrances,new walls,merged suites,corridor re-routing,etc. HOW IT WORKS C( Visit touchsource.com In-Building Wayfinding )) for a gallery of �= examples A TouchSource Di rectoryallows theuser to search from a list of desired destinations such as Company Offices,Departments or Practices,as well as Individuals,Physicians or Faculty.Mapping to Conference Rooms,Retail Suites, Coffee Shops and other Building Amenities are commonly implemented. A"You Are Here" marker will showthe location of the directory where the user is standing.For each directory,the map will beoriented in the direction thatthe user is facing,to make it as easy as possiblefor a visitor to find their way.Along with an animated path to the desired destination,we also display an info-box to show the destination name and location. 2D Map 2D Mapping Ty With 2D Maps,we havethe abilitytoshowonefloorat a time 2D mapping is best for buildings that havesimplelayouts and a small number of rooms/suites per r floor.When wayfindingto other floors the You Are Here marker will beshown - ""°"""" as pa rti a Ily tra nsparent,and the starting poi nt of the wayfinding path will begin at ita...�. 0 "" the elevator on that floor with instructions for the user to take the elevator. 0 awry AN* t--1... Sometimes it is best to createa small inset/thumbnail of the floor where the user t ........... is standing,to clarify howto get to an elevator.Animated Paths are most popular, a; showi ng a path from the directory or elevator all the way to the desti nation.We also offer a simpler solution called Dynamic Labels,which shows a short arrow poi nti ng to the suite. ©TouchSource, Inc.2023.All rights reserved. T UCH SOURCE TOUCHSOURCE PRODUCT BRIEF PAGE 3 2D Mapping Examples Two dimensional examples of wayfi ndi ng a re s hown below. `:' CURTIS STREET� , Y. , 3D Map � _ -i 1`to 2"Floor •• I i a I z. 4-CHAMPA STREET , pi 3D Mapping ll 3D Mapping is a clear and complete solution and is highly recommended for complex buildings/properties.With 3D maps,we rotate, skew and tiltthe maps, extruding some elements to create a three-dimensional effect. When wayfinding — to other floors,we show one labeled floor a bovethe other to give the visitor a 4 /'.Stairs �,Elevators indication thattheir destination will beon another floor.Unli ke 2D wayfi ndi ng,we can guide the user all the way from the di rectory to the elevators, Restromos then up or down the elevators,and through the corridors to a destination.We create animated paths from the directory all the way to the destination. r (1 HOSPITAL 11st Mop Campus Map Campus Po St, .'; Map t i - - o,— 0,....a., m.— -� *. t w t 4. Campus Mapping •'1 a _ Campus mapping is mostoften included as an addition to in-buildingwayfinding.A I .:s„>•, Q campus map is typically shown in two dimensions with North pointing up. In many cases,we can make use of the campus map design that is already in usefor ° the property or campus.If wayfinding is required outsideof the building where y ' the visitor is standing,we will showthe campus map view,and direct the visitor ----4-.:::, °`'` from that buildingto the entrance of another building on campus.We can implement either animated paths or dynamic labels for campus mapping. When multi plebuildings contain di rectories,we implement "Station-to-Station" wayfinding.For the average user,getting from one bui l di ng to the next with Campus Wayfinding is theultimate goal.Once in the other building,the user can wayfind within the new building usingthedirectory within that lobby. ^///T\`©TouchSource, Inc.2023.All rights reserved. UCH SO U RC E TOUCHSOURCE PRODUCT BRIEF PAGE 4 To u chSo u rce Wayf i n d i ng Actual Customer Maps 2D 3D FEATURES Newport Hospital O Second Floor • Animated paths • Directions-on-the-go • Automated tenant location updates • Branded designs 12 • Layered 2D or 3D maps .t j r • Station-to-stationwayfinding ®E '= • QR Codes and text-to-mobile maps i 4; FFhree ®_., . : „........, ,,,,,,r-- .c ,� . Visit touchsource.com ' i1 16,,,,,I larimi. midi N... C )) to learn more ��' T 112 ri f Ty Ems.>.,.. 4,. «„ ;« : ONE EMBARCADERO CENTER „'"` ' ."- LOBBY LEVEL " i.. ■ CONTACT US (8 6 6)476-1872 info@touchsource.com r' p„H lig , ... .---i ,s to "cams .m/ ©TouchSource, Inc.2023.All rights reserved. T^ u UCHSOURCE TOUCHSOURCE PRODUCT BRIEF TouchSource Extended Warranty E Protect Your Investment 'j :.. Your TouchSource product ships with a robust 2-year end-to-end warranty for • ." our products—TouchSource displays delivered in our specially-designed enclosures.This warranty covers all major elements for maintaining your „p. standard TouchSource product including: • Repair or replacement of displays; • , • Repair or replacement of touch overlays(if applicable); • Repair or replacement of hardware defects on enclosures;and • Unlimited remote troubleshooting of hardware defects. • Onsite support for any manufacturer defect available with Premium Warranty package or is billable per incident. .. ..:„.',,,glit,IF . In addition,as part of your TouchSource subscription,you enjoy access to fully featured software that lets you easily manage digital marketing content, directory listings, upload images and more.With your subscription,you receive full access to unlimited remote support,content backups,content hosting from the TouchSource Cloud and regular software OS and security c '7^. . =`) updates. • Repair or replacement of displays Extended Warranty Protects Your Investment • Repair or replacement of touch It's important to maintain a robust hardware warranty for the lifetime of your overlays(if applicable) product so that you can protect your investment.That's why TouchSource is • Repair or replacement of media pleased to offer extended warranties that can be purchased prior to shipment. players,cables,and peripherals When you purchase your extended warranty,you'll be saving nearly 50%off a new replacement if you have an unexpected outage. Act now to prevent • Repair or replacement of interruption in service coverage. hardware defects on enclosures Benefits of a TouchSource Extended Warranty • Unlimited remote troubleshooting of hardware defects Protect yourself from the unexpected with an extended warranty from the • Onsite support for any time of purchase.You'll enjoy: manufacturer defect available • Peace of mind while you maximize the lifespan of the product. with Premium Warranty package or is billable per incident. • Cost savings versus the cost of replacement.The cost of a new solution or hardware replacement can be 250-500%greater than the price of the warranty. Eliminate surprise costs from your budget today. ELIMINATE SURPRISE • Predictable depreciation schedules. Plan to depreciate your assets over the COSTS FROM YOUR time you need with confidence. BUDGET TODAY • Minimize cost and operational risk of needing to replace or repair your display unexpectedly. New systems can cost significantly more than the warranty price and often result in changes to the look of the device. ©TouchSource,LLC.All rights reserved. TPL/U CH SOURCE TOUCHSOURCE PRODUCT BRIEF PAGE 2 Warranty Details -ate This offer extends the warranty in your original purchase with the following extensions: • 1-,2-or 3-year hardware warranty(per your purchase order)on components(CPUs and monitors)installed within a TouchSource enclosure or mounted using a TouchSource Display Mounting System. ilk Hardware Warranty Inclusions `.. • Unlimited remote troubleshooting of hardware defects; • Repair and replacement of malfunctioning equipment due to manufacturer defects; .;. • Repair/replacement based on shipment of faulty equipment to us and return of repaired/replaced equipment to client(shipment via ground service);and ° • Billable onsite support,if necessary. If you have a Premium Warranty package, onsite support is covered per the terms of the offer. The warranty period offered by TouchSource begins at date of shipment but does not include coverage of damage that may occur in transit if the Purchaser signs for the damaged shipment at delivery. Equipment Warranty Exclusions To the full extent permitted by law,TouchSource does not warrant or guarantee,and is not responsible for: 1. Defects,failures,damages or performance limitations caused in whole or in part by (A)power failures,surges,failures in third-party communication networks,fires, floods,snow,ice,lightning,excessive heat or cold,highly corrosive environments, accidents,actions of third parties,or other events outside of TouchSource'control, or(B)the customer's abuse, mishandling,misuse,computer viruses,negligence, improper storage,servicing or operation,or unauthorized attempts to repair or EXTENDED WARRANTY alter the equipment or component in any way.The customer shall provide BENEFITS qualified technical personnel to maintain and repair the equipment and components. 2. Modifications to customized hardware if a client's requirements,space Sleep Better,Save Money: configuration or project scope change after delivery of the product. 3. The performance of TouchSource-provided equipment if the failure of the • Peace of mind equipment is due to an enclosure, mounting,or kiosk provided by the customer or • Cost savings versus the cost of a 3rd party. replacement Additional Hardware Warranty Notes • Predictable depreciation • OEM or third-party equipment that is incorporated into TouchSource equipment is schedules covered for the same period as such TouchSource equipment's Standard Equipment Warranty unless the OEM or third-party equipment carries its own • Minimize cost and operational risk limited warranty. of needing to replace or repair • Items Sold As Resale. Items sold as resale are such items that are not manufactured your display unexpectedly by TouchSource but may be utilized in conjunction with, independently of or incorporated into,TouchSource manufactured equipment(such as tubes,printers and antenna transmission lines)and are covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items. IF AN ORDER COVERS EQUIPMENT NOT OWNED BY TOUCHSOURCE,IT IS SOLD SUBJECT TO TOUCHSOURCE'S ACQUISITION OF SUCH EQUIPMENT. • Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED,IT IS SOLD"AS IS"AND WITH NO WARRANTY. , www.touchsource.com. I 800-704-3458 I info@touchsource.com ©TouchSource,LLC.All rights reserved. TQU CH SOURCE TOUCHSOURCE PRODUCT BRIEF TouchSource Product Installation Leave Installation to Our Professionals Product installation can be challenging to source and coordinate on your own.The expertise for Audio/Visual(A/V)installations requires specialized training.Using TouchSource to install your products allows you to take advantage of our professionally certified A/V installers.We recommend a Site Survey where our professionals go through a 40-point checklist to assess and proactively plan for a successful installation. ,M# r • When selecting TouchSource as your product installer,we review your installation location to determine if it qualifies for standard installation pricing. If your installation has non-standard wall/floor materials,is at a location outside of a metro area,or requires extra people to install your unit,there will be additional cost that you'll want to put in your budget.Additionally,there are actions you must take before any products can be installed. Being armed with information on how to prepare for installation saves you time, hassle,and unwelcome surprises. Quick Guide to Services We'll cover what's included,what's extra and how to prepare in this guide. Service Type Standard Non-Standard (upcharge) FEATURE": Walls/Recessed Drywall orconcrete if on a weight- Brick,granite,marble,tile or anything not Displays bearing wall listed as standard Floor-Mounted:concrete,carpet Brick,granite,marble,tile or anything not • Professional A/V installation Kiosks over concrete listed as standard • 40-point checklist site survey for Within 50 Miles of a major Outside of 50 Miles of a major Site Location metropolitan area metro olitan area timely,optimal installations p p • TurnkeyproductRemoval and Recycling Disposal/recycling of existing hardware delivery of Old Digital Displays • Confirmation of product fitment Minor product hardware modifications, suc on with exact measurements, photos, TouchSource Enclosure mountingu s isysteing to haccommodate of mods e systems to accommodate Modifications confirmation of power and data existing or incorrectly positioned or hard- to-reach power/internet outlets. availability • ADA-compliance is reviewed • Viewing and user experience with Customer Site Preparation the planned site is evaluated The following steps need to be completed by you or your contractors before • Building walkthrough to confirm products can be installed. products can be delivered to the If one or any of these items isn't known or ready for installation,you may install site without disruption experience extra costs,delays or issues. • Measurements, photos,and • Electrical outlets and internet connection(hardwired,wireless,or cellular):Power and installation advice is documented internet need to be ready and available in the specific product installation location in alignment with product specification requirements before scheduled installation date. for the review with the client • Wall cavities or alcoves must be completed by customer and sized to fit the unit per product specifications. • Client on-site contact:Contact to confirm the location of work and allow for delivery of the product(s)to the location(s)before the installation team arrives. LEARN MORE • On-stie contact must also be provided for approval of installation upon completion. 866-476-1872 info@touchsource.com touchsource.com ^� ©TouchSource,Inc.2023.All rights reserved. T UCH SOURCE TOUCHSOURCE PRODUCT BRIEF TouchSource Installation Service What's Included in a Standard Installation? When purchasing installation services,a quote for standard installation will include the following: • Technician will install the product including:Display mounting hardware at the approved location,installing the CPU and monitor,plugging in Internet/power provided by client,and testing the program functionality. • Area will be cleaned and light debris will be disposed of onsite in a receptacle provided by the client.Customers need to dispose of shipping crates,pallets and cardboard. { i • Work will be performed during normal business hours(8:00AM-5:00PM,Monday- Friday)by non-union installers,assuming no permit is needed. • Location is within 50 miles of a major metropolitan area.(An upcharge is assessed for ry y4 � more remote locations.) Installation Extras You may opt to pre-purchase some added services such as removal of old equipment when you order it in advance of installation. Available with an upcharge if ordered prior to installation: • Installation on non-standard materials such as brick,granite,marble,tile or material EXTRA SERVICES other than drywall. • Removal of existing hardware. • Installation on nonstandard • Disposal/recycling of existing hardware. materials such as brick,granite, • Minor TouchSource product hardware modifications,such as increasing width of marble,tile or material other than cutouts on mounting systems to accommodate existing or incorrectly positioned or hard-to-reach power/internet outlets. drywall. • Installation locations outside of major metro areas has a surcharge dependent on • Removal of existing hardware, distance. • Disposal/recycling of existing hardware Installation Exclusions • TouchSource product hardware These services are outside of our scope:construction,electrical,data or third-party housing alteration services.We can refer to a provider upon request. modifications,such as increasing width of cutouts on mounting Never included in installation: systems to accommodate existing • Site preparation and construction work such as recessed product alcove/cavity construction and framing;wall/floor leveling;adjustments to third-party enclosure or incorrectly positioned or hard- or encasements;or enlarging walls to fit products. to-reach power/internet outlet • Electrical and internet work such as outlet installation or repositioning;product • Installation locations outside of hardwiring or wire termination;or power and internet troubleshooting. major metro areas has a surcharge • Cable routing within building such as routing cables from a controller room to dependent on distance product locations. • Onsite fabrication to accommodate existing structures. • Customers need to dispose of shipping crates,pallets and cardboard.Our installers are A/V specialists who are not prepared to dispose of shipping debris. • Elevator product installation. LEARN MORE 866-476-1872 info@touchsource.com touchsource.com ^� ©TouchSource,Inc.2023.All rights reserved. T\`U CH SO U RC E TOUCHSOURCE PRODUCT BRIEF TouchSource Site Survey Ensure that Installation Goes Smoothly There are multiple items that need to be checked, measured,and confirmed 41111011* to guarantee your that TouchSource product can be installed in your proposed location.To save time,stay on schedule,and get your new system up and running as quickly as possible,a TouchSource Site Survey is recommended. Professional 40-Point Inspection • t � : A certified A/V technician will visit your property and complete a thorough inspection of the proposed installation site.They will document all the details so that our Support team can proactively review and identify any areas of concern in advance of your shipment date. Items checked include these install preparation categories: • Material and condition of wall,framing,and/or floor are inspected • Wall and/or floor"flatness" levels are measured • Alcove and framing inspected and measured SITE SURVEY INSPECTION • Wall cavity measurement for level • ADA compliance review • A/C power and/our ethernet cable outlets inspected • ADA compliance in terms of height from floor,distance from wall • Material and condition of wall • Wall and/or floor"flatness" levels • Viewing experience including amount of direct sunlight, physical obstructions,and other items • Alcove and framing inspected • Building entry mapped and reviewed to confirm items can fit through • Wall cavity measurement doors, hallways,rooms,etc. • A/C power and/or ethernet cable A full report with photos is created and provided for installation success, and outlets inspected for your records which will aid in maintenance and upkeep. • Viewing experience • Building entry mapped and 1 reviewed to confirm items can fit Visit touchsource.com to learn more about the rise of smarter through doors, hallways,rooms )) spaces for a new generation of cities,business and consumers. • • Over 40 detailed items including photographs,measurements, advice on location,ingress and About TouchSource ADA compliance tips are provided TouchSource delivers simple solutions for smart spaces that engage people.Our captivating digital displays and loT-connected directory solutions improve the experience of tenants,visitors and retail shoppers. We create intelligent digital experiences in residential, business, retail, healthcare and public spaces with relevant,engaging content that moves LEARN MORE people where it matters. Our digital signage solutions are simple to deploy, easy to use and low effort to maintain.We take the pain out of technology 866-476-1872 change as you upgrade your spaces with beautifully-designed,functionally- info@touchsource.com fit digital signs and directories.Just ask our customers who we've proudly touchsource.com served over 11,000 times the TouchSource way. ©TouchSource,Inc.2023.All rights reserved. T\`U CH S O U RC E TOUCHSOURCE PRODUCT BRIEF TouchSource Proactive Monitoring , Peace of Mind, Maximum Uptime -- �` Digital signs are quickly becoming a critical part of a facility's infrastructure. Whether that is through the directories,wayfinding,information boards,or that • they are the statement piece,their importance is growing daily.With that ,, increased importance comes an even greater need to maximize uptime, minimize f44 disruption,and deliver a consistently great experience.TouchSource Proactive 111► Monitoring will maximize your uptime without draining your time or resources. TouchSource Proactive Monitoring Features: - We combine people, process,and technology to anticipate,prevent,and respond '''' to issues before they affect your facility.TouchSource Proactive Monitoring capabilities start with a proprietary toolset but are delivered by skilled resources *" .` using best-in-class processes.These capabilities include: f'' "� • Active Monitoring Technologies.All systems benefit from an"intelligent � agent" in the content player on your premises. It is constantly checking the ` 4. health of the hardware,the use of resources,the performance of the rP operating system,and the environmental performance. • Automated Expert Systems. Leveraging over 125 years of combined support experience, the TouchSource support engineering team has developed a propriety set of automated scripting to interrogate, diagnose,and resolve common issues without human intervention. • Automated Workflows.As soon as the monitoring tools detect something is outside of normal behavior,automated notifications are sent to the • Best-in-class tools TouchSource team with multiple layers of redundancy to make sure nothing is missed.Those notifications trigger an assignment of an engineer who is ready • Automated systems to troubleshoot and diagnose any issue that arises. • Realtime diagnostics • Real Human Expertise.Our team of experts will personally engage in each • Delivered by industry leading system fault raised and lead the resolution.Many of the issues require no customer involvement, but this team is ready to work with you and your staff engineers if the need should arise.We can point you to network or facility issues and get • Quick notification the system performance back to normal quickly. and engagement levels • Guaranteed Service Levels.As part of the service guarantee,TouchSource • Continuous improvement guarantees that any issue will generate a customer notification within 4 hours and feedback of problem generation. In addition,TouchSource will assign an engineer for resolution within 4 business hours of notification. • Peace of mind • Continued Innovation.TouchSource is investing in bringing in the power of machine learning,ongoing process improvement, and continuous improvement from every opened issue. By always innovating,TouchSource will continue to exceed your expectations. CCVisit touchsource.com About TouchSource )/ to learnrnmore TouchSource delivers simple solutions for smart spaces that engage people.Our captivating digital displays and loT-connected directory solutions improve the experience of tenants,visitors and retail shoppers. Our digital signage solutions are simple to deploy,easy to use and low effort to maintain.We take the pain out of technology change as you upgrade your spaces with beautifully-designed,functionally-fit digital signs CONTACT US and directories.Just ask our customers who we've proudly served over 10,000 times the TouchSource way. (866)476-1872 1:::% ^ info@touchsource.com ©TouchSource,Inc.2022.All rights reserved. T"UCH SO U RC E TOUCHSOURCE PRODUCT BRIEF PAGE 2 Proactive Monitoring Details Service Definitions: The TouchSource Proactive Monitoring Service delivers peace of mind through a combination of automated tools,engineer capabilities,and customer collaboration as defined by the following service level objectives: • TouchSource will notify customers through automated or manual processes of any remotely detectable system affecting defect within 4 hours through a pre-defined email contact. Notifications will be always delivered independent of business hours. � • If necessary,any issues requiring action or intervention by a TouchSource Support * • Engineer will be assigned to an engineer within 4 hours of notification during normal business hours. • • TouchSource will have the capability to detect facility faults such as network failure, ', power failure,or facility environmental system failure.When a facility fault is detected,TouchSource will notify the customer of the fault,but the scope of ='4 resolution is entirely with the customer and the customer facilities team. 11111111 • TouchSource will use appropriate business judgement to proactively resolve all issues without customer intervention. However, if there are specific requirements for active resolution,the customer must notify TouchSource during the kickoff process • This offer does not extend or change hardware warranty inclusions or exclusions that were previously purchased. PROACTIVE MONITORING • This offer does not provide onsite support that was not previously purchased or BENEFITS covered by warranty or service contract Sleep Better, Deliver Uptime: Network Requirements The TouchSource Proactive Monitoring toolset requires an active network connection • Peace of mind while TouchSource between the TouchSource monitoring hub and the customer location.This network resolves issues before they connection could be via a cellular modem,VPN,VLAN,or standard internet happen connection.TouchSource recommends that TouchSource systems are deployed behind firewalls and not on public networks.TouchSource requires a small set of ports • Minimize downtime and maximize available for bi-directional communication through a customer firewall. If needed, your valuable time TouchSource can provide our security protocols requirements prior to activation. • Deliver consistency and quality to your facility • Stay ahead of potential problems while minimizing cost and operational risk (( 11 www.touchsource.com 1866.476.1872 I info@touchsource.com 1 L ©TouchSource,Inc.2022.All rights reserved. T UCH SO U RC E