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HomeMy WebLinkAboutPR 24722: AN AGREEMENT WITH GRANICUS, INC., THROUGH CARAHSOFT TECHNOLOGY CORP., FOR HOST COMPLIANCE SERVICES FOR SHORT-TERM RENTALS Ciro of nrt rtlzu� 7rtus www.PortArthurTx.gov DEPARTMENT OF PUBLIC SERVICES INTEROFFICE MEMORANDUM Date: December 23, 2025 To: The Honorable Mayor and City Council Through: Ronald "Ron" Burton, City Manager Mana er From: Pamela D. Langford, Assistant City Manager— Operations/Director of Development Services RE: P.R. NO. 24722 — Authorizing an Agreement with Granicus, Inc., through Carahsoft Technology Corp., for Host Compliance Services for Short-Term Rentals Introduction: This agenda item intends to seek the City Council's approval of P.R. NO. 24722, authorizing the City Manager to enter into an annual agreement between the City of Port Arthur and Granicus, Inc., through Carahsoft Technology Corp., pursuant to Texas Department of Information Resources (DIR) Contract No. DIR-CPO-5687, for Host Compliance services to monitor, permit, collect, and manage short-term rentals (STRs)within the corporate city limits of Port Arthur. Background: Communities nationwide, including the City of Port Arthur, have experienced a rapid increase in short-term rental activity, leading to growing concerns about neighborhood compatibility, public safety, quality-of-life impacts, regulatory compliance, and the consistent collection of hotel occupancy taxes. On January 14, 2025, the City Council adopted Ordinance No. 25-03, establishing comprehensive regulations for short-term rentals, including registration and permitting requirements, minimum conduct standards, enforcement mechanisms, and payment of hotel occupancy taxes. While the ordinance provides the necessary legal framework, effective implementation and enforcement require specialized tools to identify unregistered rentals, "Remember,we are here to serve the Citizens of Port Arthur" P.O. Box 1089 X Port Arthur,Texas 77641-1089 X 409.983.8101 X FAX 409.982.6743 monitor compliance across multiple online platforms, manage permitting workflows, and ensure accurate tax reporting and collection. Granicus, Inc., through its Host Compliance solution and authorized reseller Carahsoft Technology Corp., provides a comprehensive, technology-based platform designed specifically to assist local governments with short-term rental compliance. The proposed services include automated identification of short-term rental listings, compliance monitoring, mobile permitting and registration, tax collection tools, rental activity monitoring, and a 24/7 community complaint hotline. These services will significantly enhance the City's ability to administer and enforce its short-term rental ordinance, improve operational efficiency, and protect revenue. The proposed agreement will be procured through the Texas Department of Information Resources (DIR) cooperative purchasing program, Contract No. DIR-CPO-5687, ensuring compliance with applicable state procurement requirements. Budget Impact: The proposed agreement is structured as an annual contract, subject to renewal and appropriation of funds by the City Council. The total projected first-year cost of $26,458.31 includes: • One-time implementation and setup fees ($7,052.90), associated with system configuration, onboarding, and deployment of the Host Compliance platform; and • Annual subscription fees ($19,405.41), which cover ongoing access to the Host Compliance software, monitoring services, compliance tools, reporting features, and customer support. These fees are subject to change based on the vendor's annual pricing. Funding in the amount of $26,458.31 is available in the Development Services/Inspections and Permitting Computer Programs Account No. 001-13-035-5450-00-10-000. No additional budget appropriation is required for the initial contract year. Recommendation: It is recommended that the City Council approve P.R. NO. 24722, authorizing the City Manager to enter into an agreement with Granicus, Inc., through Carahsoft Technology Corp., for Host Compliance services for short-term rentals, as this agreement will support effective enforcement of the City's short-term rental ordinance, enhance compliance, improve revenue collection, and protect neighborhood quality of life. "Remember,we are here to serve the Citizens of Port Arthur" P.O. Box 1089 X Port Arthur,Texas 77641-1089 X 409.983.8101 X FAX 409.982.6743 P.R. NO. 24722 12/23/2025 pdl PAGE 1 OF 6 RESOLUTION NO. A RESOLUTION AUTHORIZING THE CITY MANAGER TO ENTER INTO AN ANNUAL AGREEMENT BETWEEN THE CITY OF PORT ARTHUR, TEXAS, AND GRANICUS, INC., THROUGH CARAHSOFT TECHNOLOGY CORP., PURSUANT TO TEXAS DEPARTMENT OF INFORMATION RESOURCES (DIR) CONTRACT NO. DIR-CPO-5687, FOR HOST COMPLIANCE SERVICES FOR THE MONITORING, PERMITTING, COLLECTION, AND MANAGEMENT OF SHORT-TERM RENTALS WITHIN THE CORPORATE CITY LIMITS OF PORT ARTHUR, JEFFERSON COUNTY, TEXAS, WITH A PROJECTED ANNUAL BUDGETARY IMPACT OF $26,458.31; FUNDING AVAILABLE IN THE DEVELOPMENT SERVICES/INSPECTIONS AND PERMITTING COMPUTER PROGRAMS ACCOUNT NO. 001-13-035-5450-00-10-000 WHEREAS, communities across Texas and throughout the United States, including the City of Port Arthur, have experienced a growing number of short-term rentals, which have generated increasing concerns related to neighborhood compatibility, public safety, housing availability, quality-of-life impacts, regulatory compliance, and the consistent collection of applicable hotel occupancy taxes; and WHEREAS, on January 14, 2025, the City Council of the City of Port Arthur adopted Ordinance No. 25-03, amending the Code of Ordinances to establish regulations requiring short-term rentals to register, obtain permits, comply with minimum standards of conduct, and remit hotel occupancy taxes to the City, with an effective date of May 1, 2025; and WHEREAS, effective enforcement of the City's short-term rental ordinance requires reliable tools to identify, monitor, permit, collect taxes from, and manage short- term rental properties operating within the corporate city limits; and WHEREAS, Granicus, Inc., through Carahsoft Technology Corp., offers a comprehensive Host Compliance solution that provides automated identification of short- term rental listings, compliance monitoring, mobile permitting and registration, tax P.R. NO. 24722 12/23/2025 pdl PAGE 2 OF 6 collection tools, rental activity monitoring, and a 24/7 community hotline to support enforcement and compliance activities, as delineated in Exhibit "A"; and WHEREAS, Chapter 271 of the Texas Local Government Code allows a city, by resolution of its governing body, to participate in cooperative purchasing programs, such as the Texas Department of Information Resources (DIR) Program, as an alternative to the formal bid process; and, WHEREAS, Carahsoft Technology Corp. is an authorized reseller of Granicus services under Texas Department of Information Resources (DIR) Contract No. DIR- CPO-5687, allowing the City to procure these services in compliance with state procurement requirements; and WHEREAS, Carahsoft Technology Corp. has submitted Quote No. 61723551, dated December 22, 2025, for Granicus Host Compliance services for the City of Port Arthur, consisting of one-time implementation services at $7,052.90, and an annual subscription at $19,405.41, with a total projected first-year cost of $26,458.31, as delineated in Exhibit "B"; and WHEREAS, the proposed Host Compliance services directly support the administration and enforcement of the City's short-term rental ordinance by improving regulatory compliance, enhancing revenue collection, reducing neighborhood impacts, and increasing staff efficiency, as outlined in the Granicus Host Compliance proposal prepared for the City of Port Arthur; and WHEREAS, funding in the amount of $26,458.31 is available in the Development Services/Inspections and Permitting Computer Programs Account No. 001-13-035-5450- 00-10-000 to fund this agreement. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PORT ARTHUR, TEXAS: P.R. NO. 24722 12/23/2025 pdl PAGE 3 OF 6 THAT, the facts and opinions in the preamble are true and correct. THAT, the City Manager is hereby authorized to enter into an annual agreement with Granicus, Inc., through Carahsoft Technology Corp., pursuant to Texas Department of Information Resources (DIR) Contract No. DIR-CPO-5687, for Host Compliance services for the monitoring, permitting, collection, and management of short-term rentals within the corporate city limits of Port Arthur, Jefferson County, Texas, with a projected annual budgetary impact of $26,458.31; funding available in the Development Services/Inspections and Permitting Computer Programs Account No. 001-13-035-5450- 00-10-000. THAT, the agreement shall be for a one-year term, subject to annual renewal and to the appropriation of funds by the City Council. THAT, a copy of the caption of this Resolution be spread upon the minutes of the City Council. READ, ADOPTED AND APPROVED on this day of January A.D., 2026, at a Regular Meeting of the City Council of the City of Prot Arthur, Texas, by the following vote: AYES: Mayor: Councilmembers: Noes: Charlotte M. Moses, Mayor ATTEST: Sherri Bellard, TRMC, City Secretary P.R. NO. 24722 12/23/2025 pdl PAGE 4 OF 6 APPROVED AS TO FORM: lam-- Roxann Pais Cot.-., City Attorney 401111.61r4 Ronald "Ron"'rton, a', City Manager APP VED AS TO AVAILABILITY OF FUNDS: -ydek ) L da Boswell, M.A., ICMA-C , Clifton Williams, CPPB, Director of Finance Purchasing Manager P.R. NO. 24722 12/23/2025 pdl PAGE 5 OF 6 EXHIBIT "A" N U Q) N Q Q 0 D 0 0 0 • cn C 0 QU z (I) Q 0 0 C3) 0 N cl a) N E a .4: ... .r.k._ .. ,..., 0 4-0 ..-c fc. Cl) N O c i io L 0 0 NO O >, Q 'EO a) O ti) 0) a)�"` al Co a,O , � � � Irj • +- in (9 <6 ,_E i 46 C. 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PHONE(703)871-8500 I FAX(703)871-8505 I TOLL FREE(888)66CARAH G GR A N I CU S WWW.CARAHSOFT.COM I GRANICUS@CARAHSOFT.COM TO: Pamela Langford FROM: Garrett Smith Development Services Manager Granicus at Carahsoft City of Port Arthur 11493 Sunset Hills Road Port Arthur,TX 77640 USA Suite 100 Reston,Virginia 20190 EMAIL: pamela.langford@portarthurtx.gov EMAIL: Garrett.Smith@carahsoft.com PHONE: (409)983-8135 PHONE: (571)662-3062 FAX: (703)871-8505 TERMS: DIR Contract No.DIR-CPO-5687 QUOTE NO: 61723551 Expiration Date:5/19/27 QUOTE DATE: 12/22/2025 FTIN:52-2189693 Shipping Point: FOB Destination QUOTE EXPIRES: 01/30/2026 Credit Cards: VISA/MasterCard/AMEX RFQ NO: Remit To: Same as Above SHIPPING: ESD Payment Terms: Net 30(On Approved Credit) Texas VID#: 1522189693700 TOTAL PRICE: $26,458.31 Sales Tax May Apply TOTAL QUOTE: $26,458.31 LINE NO, PART NO. DESCRIPTION - QUOTE PRICE QTY EXTENDED PRICE ONE-TIME FEES 1 Granicus _..._.,. a.v_.,.. Address Identification-Custom Setup and Configuration NSP TX 1 $0.00 Each DIR Granicus-GOVS-HC-CAI-OTF 2 Granicus Address Identification—Online Training(Post NSP TX 1 $0.00 Implementation)Each DIR Granicus-GOVS-HC-AIT-OTF 3 Granicus 24/7 Hotline-Custom Setup and Configuration Each NSP TX 1 ry �46 $0.00 Granicus-GOVS-HC-C247-OTF DIR 4 Granicus 24/7 Hotline—Online Training(Post Implementation)Each NSP TX 1 $0.00 Granicus-GOVS-HC-247T-OTF DIR 5 Granicus Compliance Monitoring-Custom Setup and Configuration NSP TX 1 $0.00 Each DIR Granicus-GOVS-HC-CCM-OTF 6 Granicus Compliance Monitoring—Online Training(Post NSP TX 1 $0.00 Implementation)Each DIR Granicus-GOVS-HC-CMT-OTF 7 Granicus Mobile Permitting&Registration-Custom Setup and $3,526.45 TX 1 $3,526.45 Configuration Each DIR Granicus-GOVS-HC-CMPR-OTF 8 Granicus Mobile Permitting—Online Training(Post Implementation) NSP TX 1 $0.00 Each DIR Granicus-GOVS-HC-MPT-OTF 9 Granicus Tax Collection-Custom Setup and Configuration Each $3,526.45 TX 1 $3,526.45 Granicus-GOVS-HC-CTC-OTF DIR 10 Granicus Tax Collection—Online Training(Post Implementation): NSP TX 1 $0.00 Each DIR Granicus-GOVS-HC-TCT-OTF 11 Granicus Rental Activity Monitoring—Online Training(Post NSP TX 1 $0.00 Implementation): Each DIR Granicus-GOVS-HC-RAMT-OTF ONE-TIME FEES SUBTOTAL: $7,052.90 CONFIDENTIAL QUOTE DATE: 12/22/2025 nncr ...ill QUOTE NO: 61723551 GOVERNMENT- PRICE QUOTATION Granicus at Carahsoft 11493 SUNSET HILLS ROAD I SUITE 100 I RESTON,VIRGINIA 20190 carahsoft. PHONE(703)871-8500 I FAX(703)871-8505 I TOLL FREE(888)66CARAH GRAN ICU S WWW.CARAHSOFT.COM I GRANICUS@CARAHSOFT.COM LINE NO. PART NO. DESCRIPTION - QUOTE PRICE QTY EXTENDED PRICE NEW SUBSCRIPTION FEES 12 Granicus ADDRESS Address Identification and Monitoring-Rental .. � � $5,816.47 TX 1 $5,816.47 Listings-Annual Subscription DIR Granicus-SAS-SB-HC-ADDRESS 13 Granicus 24/7 Hotline-Annual Subscription $1,903.43 TX 1 $1,903.43 Granicus-SAS-SB-HC-247 DIR 14 Granicus Compliance Outreach-Rental Units-Annual Subscription $2,432.17 TX 1 $2,432.17 Granicus-SAS-SB-HC-COMP DIR 15 Granicus Enhanced Short-Term Rental Registration Portal Each- $3,304.58 TX 1 $3,304.58 Annual Subscription DIR Granicus-GOVS-HC-SRG-SUB 16 Granicus Enhanced Short-Term Rental Tax Collection Portal Each- $3,305.10 TX 1 $3,305.10 Annual Subscription DIR Granicus-GOVS-HC-STR-SUB 17 Granicus Mobile Permitting&Registration-Annual Subscription NSP TX 1 $0.00 Granicus-SAS-SB-HC-MOBILE DIR 18 Granicus Tax Collection-Annual Subscription NSP TX 1 $0.00 • Granicus-SAS-SB-HC-TAX DIR 19 Granicus Rental Activity Data-Each-Annual Subscription $2,643.66 TX 1 $2,643.66 Granicus-SAS-SB-HC-RENT-LITE DIR NEW SUBSCRIPTION FEES SUBTOTAL: TM $19,405.41 SUBTOTAL: $26,458.31 TOTAL PRICE: $26,458.31 TOTAL QUOTE: $26,458.31 Included Line Items: Rental Activity Monitoring-Setup and Configuration By issuing a Purchase Order against this quote,customer agrees to the Granicus Master Subscription Agreement at the link below: https://granicus.com/legal-licensing/ For govDelivery Customers Only: Potential Users are based on the greater of quarterly website visits to the domains covered by a license or the subscriber base multiplied by 12,less 20%to account for inactive subscribers. Option year pricing is provided with the assumption that your requirements are the same as the base year. If your usage increases Granicus reserves the right to renegotiate your contract based on usage.Option year pricing does not imply usage can grow beyond your base level. CONFIDENTIAL �-.. .� QUOTE DATE: 12/22/2025 onrIc ...a'1 OUOTF NO: 61723551 GGRAN ICUS THIS IS NOT AN INVOICE Order Form Prepared for Port Arthur, TX Granicus Order Form for Port Arthur, TX ORDER DETAILS Granicus Contact: Jordan Mercer Email: jordan.mercer@granicus.com Order#: Q-444860 Prepared On: 22 Dec 2025 ORDER TERMS Currency: USD Payment Terms: All fees set forth in the Quote from reseller/distributor to Client are due and payable in accordance with those terms. Use of the Products is governed by the terms of the Granicus Master Subscription Agreement or such other Agreement as agreed to by the parties. Period of Performance: The term of the Agreement will commence on the date this document is signed and will continue for 12 months. Order #: Q-444860 Prepared: 22 Dec 2025 Page 4 of 11 G GRAN ICUS Order Form Prepared for Port Arthur, TX PRODUCT SUMMARY The specifications and terms within this Order Form are specific to the products and volumes contained herein. NOTE: Fees for the below Products will be as set forth in the quote from an authorized reseller. Solution Billing Frequency Quantify/Unit Address Identification -Setup and Configuration Up Front 1 Each Address Identification -Online Training Up Front 1 Each 24/7 Hotline-Setup and Configuration Up Front 1 Each 24/7 Hotline- Online Training Up Front 1 Each Compliance Monitoring -Setup and Configuration Up Front 1 Each Compliance Monitoring - Online Training Up Front 1 Each Mobile Permitting & Registration -Custom Setup and Up Front 1 Each Configuration Mobile Permitting & Registration -Online Training Up Front 1 Each Tax Collection -Setup and Configuration Up Front 1 Each Tax Collection - Online Training Up Front 1 Each Rental Activity Monitoring -Setup and Configuration Up Front 1 Each Rental Activity Monitoring - Online Training Up Front 1 Each Order #: Q-444860 Prepared: 22 Dec 2025 Page 5 of 11 G GRAN ICUS Order Form Prepared for Port Arthur, TX Solution Billing Frequency Quantity/Unit Address Identification and Monitoring Annual 1 Each 24/7 Hotline Annual 1 Each Compliance Outreach Annual 1 Each Enhanced Short-Term Rental Registration Portal Annual 1 Each Enhanced Short-Term Rental Tax Collection Portal Annual 1 Each Mobile Permitting & Registration Annual 1 Each Tax Collection Annual 1 Each Rental Activity Audit Annual 1 Each Order #: Q-444860 Prepared: 22 Dec 2025 Page 6 of 11 G GRAN ICUS Order Form Port Arthur, TX PRODUCT DESCRIPTIONS Solution Description Address Identification and Our state-of-the-art software provides ongoing monitoring of short-term Monitoring rental platforms including major platforms such as Airbnb, VRBO, Booking.com, and FlipKey. We continually review and update our software to align with the evolving state of the platforms to provide a comprehensive dataset. Our machine learning will deduplicate all known Listings into unique Rental Units,where our identification team will provide owner contact information for further enforcement. This product includes: - Ongoing monitoring of all listings in your jurisdiction - Updating listing activity and details on a regular basis-Screenshot activity of every active listing - Deduplication of listings into unique Rental Units- Activity dashboard and map to monitor trends and breakdown of compliance. 24/7 Hotline 24/7 web and phone hotline for your community to report short term rental complaints such as parking, trash, noise disturbances, and illegal short term rentals.This product include:- Mobile-enabled online web form for citizens to submit tips or complaints (text, videos, and photos) -24/7 call center for citizens to contact and report complaints verbally - Recordings for all call center complaints - Email notifications to your team when complaints are logged -Automatic outbound IVR calls and SMS messages to permit emergency contacts notifying them of the complaint -SMS support for emergency contacts to mark a complaint as acknowledged or resolved with the ability to send resolution notes - Hotline Dashboard for tracking complaint volumes, trends, and categories -Ability to upload Notes/Comments to each complaint Compliance Outreach Compliance monitoring provides up-to-date information for each identified Rental Unit and its compliance status. We configure your compliance definition specific to your jurisdiction rules and ordinances in order to provide up-to-date compliance status of each identified Rental Unit. Additionally, this product will:- Allow your team to send letters to non- compliant properties 24/7 - Configure letter templates with your branding and letterhead - Add as many letter sequences as you need for escalation - Monitor properties that become compliant after letter enforcement Address Identification -Setup Setup and configuration of the platform to facilitate the systematic and Configuration identification of the addresses and owner's contact information for short- term rentals located in a specific local government's jurisdiction. Note: The implementation timeline for Client is dependent on Granicus' receipt of all data from Client required to complete the services, including assessor data and registration files, in the format agreed upon by the parties prior to project kick-off. Any fees associated with the collection or receipt of required data will be borne by Client. Order#: Q-444860 Prepared: 22 Dec 2025 Page 7 of 11 G GRAN ICUS Order Form Port Arthur, TX Solution Description Address Identification - Online Virtual training session with a Granicus professional services trainer. Training 24/7 Hotline-Setup and Setup and configuration of the online platform to enable neighbors to Configuration report, prove and get instant resolution to non-emergency short-term rental related problems. 24/7 Hotline -Online Training Virtual training session with a Granicus professional services trainer. Compliance Monitoring -Setup Setup and configuration of the system to enable ongoing monitoring of a and Configuration specific jurisdiction's short-term rentals for compliance with the relevant registration/licensing/permitting requirements. Compliance Monitoring - Virtual training session with a Granicus professional services trainer. Online Training Enhanced Short-Term Rental Mobile-enabled online portal and back-end systems for Registration Portal streamlining the registration/licensing/permitting of individual short-term rental hosts. These registration forms and workflows include: • Host Login and Dashboard Parcel Number lookup and validation • ACH, Debit, and Credit Payments exclusively powered by Stripe.com • Registration Number & Certificate creation Document Upload • Renewals • Email confirmation • Admin workflow management for approval & denial Enhanced Short-Term Rental Tax Collection can be built as a separate mobile-enabled portal or Tax Collection Portal coupled with Mobile Permitting & Registration in one single portal allowing your users to:- Report revenue monthly, quarterly, or annually and pay sales tax due (i.e TOT) - Remind users when they are registering for a permit/license to also report any back taxes - Collect ACH, Debit, and Credit Payments exclusively powered by Stripe.com Order #: Q-444860 Prepared: 22 Dec 2025 Page 8 of 11 G GRANICUS Order Form Port Arthur, TX Solution Description Mobile Permitting & Registration Mobile-enabled online forms and back-end systems for streamlining the registration/licensing/permitting of individual short-term rental hosts. These registration forms and workflows include:- Parcel Number lookup and validation - E-Signatures - ACH, Debit, and Credit Payments exclusively powered by Stripe.com - Registration Number & Certificate creation - Document Upload - Renewals - Email confirmation -Admin approval & denial Tax Collection Tax Collection can be built as a separate mobile-enabled form or coupled with Mobile Permitting & Registration in one single portal allowing your users to:- Report revenue monthly, quarterly, or annually and pay sales tax due (i.e TOT) - Remind users when they are registering for a permit/license to also report any back taxes - Collect ACH, Debit, and Credit Payments exclusively powered by Stripe.com Mobile Permitting & Registration Setup and configuration of mobile-enabled online forms and back-end - Custom Setup and systems for streamlining the registration/licensing/permitting of individual Configuration short-term rental hosts and capturing and processing the associated signatures, payments and required documentation Mobile Permitting & Registration Virtual training session with a Granicus professional services trainer. -Online Training Tax Collection -Setup and Setup and configuration of mobile-enabled online forms and back-end Configuration systems for streamlining the monthly/quarterly collection of taxes from individual short-term rental hosts and capturing and processing the associated signatures, payments and required documentation. Tax Collection -Online Training Virtual training session with a Granicus professional services trainer. Rental Activity Audit Ongoing monitoring of Short Term Rental listings for signs of rental activity including historical revenue estimates & occupancy. Coupled with our Tax Collection product, users can also compare historical revenue estimates to actual reported revenue to identify those that may be underreporting and underpaying sales tax (i.e. TOT). Rental Activity Monitoring - Setup and configuration of ongoing monitoring of Short-term Rental listings Order #: Q-444860 Prepared: 22 Dec 2025 Page 9 of 11 GRANICUS Order Form Port Arthur, TX Solution Description Setup and Configuration for signs of rental activity. Rental Activity Monitoring - Virtual training session with a Granicus professional services trainer. Online Training Order #: Q-444860 Prepared: 22 Dec 2025 Page 10 of 11 G GRANICUS Order Form Port Arthur, TX TERMS & CONDITIONS • This quote, and all products and services delivered hereunder are governed by the terms located at https://granicus.com/legal/licensing, including any product-specific terms included therein (the "License Agreement"). If your organization and Granicus has entered into a separate agreement or is utilizing a contract vehicle for this transaction, the terms of the License Agreement are incorporated into such separate agreement or contract vehicle by reference,with any directly conflicting terms and conditions being resolved in favor of the separate agreement or contract vehicle to the extent applicable. • If submitting a Purchase Order, please include the following language:The pricing, terms and conditions of quote Q-444860 dated 22 Dec 2025 are incorporated into this Purchase Order by reference and shall take precedence over any terms and conditions included in this Purchase Order. • This quote is exclusive of applicable state, local, and federal taxes,which, if any,will be included in the invoice. It is the responsibility of Port Arthur,TX to provide applicable exemption certificate(s). • Any lapse in payment may result in suspension of service and will require the payment of a setup fee to reinstate the subscription. • Terms and Conditions are in accordance with the Granicus Texas Department of Information Resources agreement and takes precedence over all other conflicting terms and conditions incorporated herein. Order #: Q-444860 Prepared: 22 Dec 2025 Page 11 of 11